WE DRIVE FORD ESCAPE 2002. IN JANUARY 2006 WE BOUGHT 4 NEW TIRES FROM FIRESTONE P23570R16 WITH 60,000.00MILES GUARANTEE. WE HAVE DRIVEN ONLY 30,000 ON THIS FIRES. WE NOTICED VERY OFTEN AIR LEAKING FROM THESE TIRES AND WE DECIDED TO USE THE GUARANTEE AND GO TO FIRESTONE SERVICE FOR REPAIR. THE TIRES ,ALL FOUR, HAVE CRACKS AL OVER THE TIRE WITH NEXT WHITE COLOR LAYER VISIBLE. WE ARE AFRAID TO USE THE CAR. WHEN WE WENT TO THE SERVICE THEY TOLD US THAT THE REASON OF THIS KIND OF DAMAGE IS WEATHER. JOKE. NONE OF THE CARS DRIVING AROUND HAS THE SAME PROBLEM AND WE LIVE ON THE SAME EARTH AND THE WEATHER IS THE SAME TOO. WE HARDLY BELIEVED THEM AND EVEN CONVERSATION WITH PEOPLE FROM THE MAIN OFFICE DIDN'T HELP. THEY FIX ONE TIRE,CHECKED THE REST AND THEY STILL ARE SURE THAT THESE TIRES ARE OK AND SAFE TO DRIVE. BUT WE STILL HAVE THE CRACKS ON THE TIRES AND WE ARE WAITING FOR MOMENT WHEN THEY BLOW OUT. WE ARE NOT GOING TO PAY FOR REPLACEMENT EVEN 1$ ,SPECIALLY BECAUSE THIS IS FIRE STONE AND ALSO BECAUSE WE FOUND ARE TIRE ON RECALL LIST. BY THE WAY FOR THAT RECALL THEY ALSO HAVE THEIR OWN EXPLANATION OF COURSE. WE DON'T HAVE TO ADD THAT THEY WAS VERY NOT NICE DURING THE SERVICE AND IGNORING. PLEASE GIVE US SAME IDEA ABOUT OUR RIGHTS,SPECIALLY THAT NOTHING HAPPEN YET AND ME,MY WIFE AND MY DAUGHTERS ARE ALIVE. *TR
2014
SUSPENSION
PICKED UP MY BRAND NEW CAR, FORD ESCAPE S 2014, AND HAD THE AC SYSTEM RUNNING, WHEN I TURNED THE AC OF A STRANGE NOISE WAS AUDIBLE FROM THE REAR END OF THE CAR. I TOOK THE CAR BACK TO THE DEALERSHIP AND WAS TOLD IT WOULD BE AN EASY FIX. APPARENTLY TWO SCREWS HAD TO BE TIGHTENED AT THE SHOCK AND SUSPENSION. AFTER LEAVING THE DEALERSHIP WITH THE FIXED CARќ IT TOOK ABOUT 10 MIN TO HEAR THE NOISE AGAIN. THERE IS OBVIOUSLY A PROBLEM. I WILL TAKE THE CARE BACK AGAIN TO SEE WHAT THE NEXT STEP IS. VERY DISAPPOINTED. *TR
