AT ABOUT 6:30 PM THIS EVENING, A FRIEND AND I WENT TO THE CAR TO GO TO STORE. WE OPENED THE BACK HATCH AND PUT IN A COUPLE ITEMS WE WERE PLANNING ON RETURNING IN THE BACK. MY FRIEND SHUT THE BACK HATCH AND THE BACK WINDOW SHATTERED VIOLENTLY SENDING GLASS IN ALL DIRECTIONS. BOTH OF US WERE HIT BY FLYING GLASS PIECES. THE GLASS SHATTERED IN SO MANY SMALL PIECES THAT IT WAS THROUGHOUT THE INSIDE OF THE CAR AND COVERED A RADIUS ON HER DRIVEWAY AND LAWN OF ABOUT TEN FEET. THERE IS NO LOGICAL REASON WHY THE GLASS SHOULD HAVE SHATTERED - THERE WAS NO OBSTRUCTION OR ANY NOTICEABLE ISSUE WITH HATCH BEFORE IT HAPPENED. *TR
2012
SERVICE BRAKES
AFTER STARTING THE CAR AND BACKING OUT OF MY GARAGE THE BRAKES DO NOT WORK. ALL OF THE WARNING LIGHTS COME ON SAYING CHECK BRAKES. THERE ARE NO CODES WHEN EVALUATED BY THE DEALERSHIP. IF THE CAR IS TURNED OFF AND THEN ON, THE BRAKES WORK AND THE WARNING LIGHTS GO OFF. THIS WEEK, I WAS NOTIFIED BY THE DEALERSHIP THAT THE BRAKES FAIL BECAUSE I AM STEPPING ON THE BRAKE BEFORE STARTING THE CAR. THEY SAY THIS RESULTS IN BLEEDING PRESSURE FROM THE BRAKES WHICH MAY RESULT IN THE BRAKES FAILING. THE SOLUTION, ACCORDING TO THEM, IS TO NOT STEP ON THE BRAKES BEFORE STARTING THE CAR. THEY CLAIM THIS IS NORMAL. I HAVE SPOKEN TO THE FORD SERVICE LINE AND THEY HAVE REITERATED THAT THERE IS NOTHING WRONG WITH MY CAR AND THAT THIS IS NORMAL. I HAVE BEEN TOLD BY SEVERAL PEOPLE IN THE SERVICE DEPARTMENT AT MY DEALERSHIP, THAT THERE HAVE BEEN SIMILAR COMPLAINTS BY OTHERS. I AM CONCERNED THAT SINCE IT IS NORMAL (AND NECESSARY IN SEVERAL MAKES OF CARS EG. TOYOTA, MERCEDES AND BMW) TO HAVE TO STEP ON THE BRAKE IN ORDER TO START THE CAR, THAT PEOPLE COULD BE INJURED SINCE FORD CONSIDERS THIS "NORMAL". THE OWNERS MANUAL DOES NOT SAY THAT ONE SHOULD NOT STEP ON THE BRAKES BEFORE STARTING THE CAR. THE BRAKE FAILURE INCIDENTS HAVE OCCURRED APPROXIMATELY 7 TIMES OVER THE PAST 9 MONTHS. IT DID OCCUR ONCE WHEN GOING FORWARD. *TR