I PURCHASED A 1996 DODGE NEON FROM BOBB CHEVROLET ON 12/28/99. THE SALES FOLKS WERE TIM AND WENDY RYAN. I PAID $6343.85 FOR THE CAR. THE SERIAL NUMBER OF THE CAR IS [XXX] WHEN I PURCHASED THE CAR I ASKED TIM RYAN 2 QUESTIONS: (1) WOULD HE HAVE THE HEAD GASKET CHECKED AND (2) WHY WAS THE TRANSMISSION SLIPPING. BYERS FIXED THE HEAD GASKET AND HE SAID THAT SLIPPING TRANSMISSION WAS A CHRYSLER THING. THE HEAD GASKET WAS LEAKING ALL THROUGH THE SPRING AND SUMMER OF 2000. SO ON 9/8/2000, THE HEAD GASKET WAS REPLACED AT BYERS. IT WAS BYERS INVOICE [XXX]. AT THIS TIME, I ASKED IF THE HEAD WAS RESURFACED AND CHECKED FOR CRACKS ALONG IF THE HEAD BOLTS WERE REPLACED. I WAS TOLD THAT IF BYERS DID THIS AND WAS TOLD NO. I TOOK AWAY FROM THIS THAT THIS WORK WOULD BE TOO EXPENSIVE AND THAT WAS WHY IS WASNT DONE. I WAS TOLD YESTERDAY, 1/14/04 THAT I HAD A POSSIBLE HEAD GASKET LEAK AGAIN. SO I WENT BACK TO BYERS FOR HELP. TREAT SAID TODAY THAT CHRYSLER WONT COVER THIS WORK UNDER WARRANTY. QUESTIONS: 1.WHY DID THE HEAD GASKET LEAK AFTER 37,000 MILES? 2.IF THE HEAD WAS RESURFACED AND CHECKED FOR CRACKS AND HEAD BOLTS REPLACED AS I ASKED FOR IN 2000, WOULD I WILL HAVE THE PROBLEMS IN 2004. 3. HOW MANY OTHER DODGE NEONS HAVE BAD HEAD GASKETS AND HAVE TO BE REPLACED 3 TIMES IN 44000 MILES. 4. WHEN THE WORK WAS DONE ON THE HEAD GASKET IN 1/2000 AND 9/2000, WHAT WORK WAS DONE EXACTLY? WERE THE HEADS TAKEN OUT AND CHECK BY DEFECTS. I NEED TO KNOW SINCE I NOW THINK THAT THE HEAD GASKET PROBLEM IS CAUSING PROBLEMS WITH THE COOLING SYSTEM, IE THE ANTI-FREEZE IS LEAKING. *CB *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2002
SUSPENSION:FRONT
HAVE A 2002 DODGE NEON WITH A LITTLE MORE THAN 101,000 MILES ON IT. BROUGHT CAR IN FOR SERVICE AND WAS TOLD BY THE SERVICE MANAGER THAT THE CONTROL ARM BUSHINGS ARE PUSHED RIGHT THROUGH THE FRONT SUB FRAME AND IF THEY LET GO THIS CAN CAUSE A SERIOUS CRASH THIS IS A SERIOUS SAFETY ISSUE AND THAT THE CAR SHOULD BE RECALLED.BECAUSE THE SUB FRAME OF THIS TYPE OF VEHICLE SHOULD NOT BE GONE ALREADYAND CHRYSLER DON'T WANT TO ADMIT THAT THEY ARE USING CHEAP STUFF IN THESE TYPES OF CARS. AND IF YOU KEEP DRIVING THE VEHICLE THE WORSE IT WILL GET AND OTHER STUFF WILL HAPPEN LIKE THE ALTERNATOR WILL LET GO AND HAVE TO BE REPLACED. SEEING CAR IS UNSAFE TO DRIVE IT IS SITTING IN MY DRIVEWAY. *TR