SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
WHILE DRIVING VEHICLE AT HIGHWAY SPEEDS RIGHT REAR WHEEL LOCKED UP DUE TO REAR CALIPER FAILING TO RELEASE . CAUSED LARGE AMOUNT OF SMOKE TO POUR FROM REAR TIRE . BRAKES WERE CHECKED NUMEROUS TIMES FOR NOISE UNDER WARRANTY . NO FAULTS WERE FOUND ACCORDING TO THE SERVICE DEPARTMENT . PREVIOUSLY VEHICLE HAS HAD TWO SETS OF FRONT ROTORS,THREE SETS OF FRONT PADS .REAR PADS REPLACED AT JUST OVER 31K MILES . NOW AT 39K REAR CALIPERS ARE SEIZED WHICH CAUSED DAMAGE TO THE REAR ROTORS AND PADS . DEALERSHIP PAID FOR THE REAR CALIPERS . CHRYSLER REFUSES TO ANSWER MY CONCERNS .JUST HAD TO SHELL OUT $416.00 FOR REAR PADS AND ROTORS. SHOULD HAVE BEEN TAKEN CARE OF WHILE UNDER WARRANTY WHEN IT WAS FIRST NOTED . CLEARLY THIS IS A SAFETY ISSUE WHICH SHOULD BE INVESTIGATED . *TT
2011
SERVICE BRAKES
WE BOUGHT OUT DODGE JOURNEY NEW WITH 26 MILES ON IT IN NOV. 2011. I WOULD SAY AT AROUND 5,000 MILES WE STARTED HEARING A LOUD SQUEALING FROM THE FRONT BRAKES AND A LITTLE BIT OF VIBRATION IN THE STEERING WHEEL. SO ON OUR NEXT SERVICE DATE ON 4/3/12 WITH 6,746 MILES ON IT WE ASKED THEM TO CHECK THE BRAKES OUT. THEY TOLD US MAYBE A ROCK OR SOMETHING BUT THEY DID NOT SEE ANYTHING PHYSICALLY WRONG WITH THE BRAKES. SO WE DROVE IT WITH THE BRAKES SQUEALING GETTING WORSE FOR A FEW MONTHS. WE TOOK A ROAD TRIP AND WENT TO HIT THE BRAKES AND THERE WAS ALMOST NO BRAKE AND A VIOLENT SHAKING TO THE WHEEL. THE VERY NEXT DAY ON 7/18/12 WE TOOK IT TO THE DEALER AGAIN AND AGAIN WE GOT THE SAME ANSWER. KNOWING HOW THE BRAKES DID NOT WORK AND WAS PUTTING MY FAMILY IN DANGER I TOLD THEM THERE WAS SOMETHING WRONG WITH THE BRAKES TO FIX THEM. ABOUT AN HOUR LATER I GOT A PHONE CALL STATING THAT THEY WERE GOING TO BE REPLACING THE FRONT BRAKES AND ROTORS AND THAT I WAS JUST INSIDE MY 12,000 MILE WARRANTY WITH 11582 MILES ON OUR JOURNEY. SINCE THEY HAVE REPLACED THE BRAKES AND ROTORS WE ARE STARTING TO GET NOISES ON AND OFF AGAIN AND THIS TIME WE HEARD A LOUD POPPING SOUND FROM THE BRAKES. WE TOOK IT TO THE DEALER AGAIN AND AGAIN NOTHING WRONG WITH THE BRAKES. BECAUSE OF WHAT HAPPENED LAST TIME I TOOK IT TO AN OUTSIDE MECHANIC TO VISUALLY LOOK AT THE BRAKES AND CONFIRMED THE BRAKES WERE ONCE AGAIN WITH LESS THAN 3000 MILES ON THEM DIGGING INTO THE ROTORS, AND THE ROTORS ARE BLUE FROM GETTING TO HOT WHICH CAN CAUSE PREMATURE BRAKE WEAR AND FAILURE. WE HAVE HAD IT TO TWO DIFFERENT DEALERS TRYING TO GET THE PROBLEM FIXED BEFORE MY FAMILY OR SOMEONE ELSE GETS SERIOUSLY HURT. WE KEEP GETTING THE SAME ANSWER WE CAN NOT DUPLICATE THE NOISE AND WE PHYSICALLY SEE NOTHING WRONG. *TR
