SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES MADE A GRINDING NOISE AND FAILED TO STOP THE VEHICLE WHEN THEY WERE APPLIED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE BRAKE PADS AND ROTORS WERE REPLACED AT 20,000 MILES. A YEAR LATER, THE FAILURE RECCURRED. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD RETURN HER CALL. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE CURRENT MILEAGE WAS APPROXIMATELY 50,000.