MY FAMILY WAS IN THE VEHICLE (MY SON WAS 4 WEEKS OLD AT THE TIME, MY DAUGHTER 2) ON THE NEW YORK STATE THRUWAY AND THE VEHICLE STALLED OUT AT 65 MPH. MY HUSBAND WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD AND RESTART THE VEHICLE. ABOUT 15 MILES LATER, IT HAPPENED AGAIN. WE EXITED THE HIGHWAY AND THE WARNING INDICATOR LIGHT ILLUMINATED. SHORTLY AFTER THAT, THE LOW FUEL LIGHT ILLUMINATED. IT'S HAPPEND TWO OTHER TIMES SINCE THAT FIRST INCIDENT. THE DEALERSHIP HAS TOLD ME THAT THEY CAN'T RECREATE THE INCIDENT AND THE CODES AREN'T ACTIVE SO THEY CAN'T VERIFY THE SCENARIO. CHRYSLER HAS TOLD ME THERE IS NOTHING THEY CAN DO. THE VEHICHLE IN UNPREDICTABLE, UNRELIABLE AND IN MY OPINION, UNSAFE. I DID A GOOGLE SEARCH ON THE ISSUE AND FOUND A FORUM INDICATING STALLING ISSUES WITH DODGE JOURNEYS DATING BACK TO 2008. THE RESPONSES FROM SERVICE PROFESSIONALS IS ASTOUNDING - EVERYTHING FROM IT BEING A RESULT OF THE VEHICLE JUST BEING WASHED TO KEY FOB DEPROGRAMMING. *TR
2012
WHEELS
I PURCHASED THE VEHICLE ON JUNE 15,2012. UNEXPECTEDLY, ON SEPTEMBER 22, 2012 MY VEHICLE LOST CONTROL AT THE LOCATION I 287NB EXIT 41A PARSIPPANY RAMP ONTO 80 E TRAFFIC THEN MY VEHICLE LOST CONTROL AND SLAMMED ONTO THE GUARD RAIL REPEATEDLY. I IMMEDIATELY NOTIFIED JOHN JOHNSON OF THE INCIDENT AND I PLEADED FOR THEM TO SEND ME A TOW TRUCK BECAUSE OF MY 100,000 MI WARRANTY. FURTHER, I CONTACTED THE MANUFACTURERS CHRYSLER GROUP AND EXPLAINED THE SITUATION. EVENTUALLY, BECAUSE OF THE ACCIDENT CAUSE AND EFFECT THEY TOOK THE VEHICLE AND SEND FOR A CONTRACTOR INSPECTOR FROM PENNSYLVANIA TO INSPECT THE CAR. AFTER THE INSPECTION, THE CONTRACTOR CONTACTED ME AND TOLD ME HE IS SENDING IN THE REPORT TO CHRYSLER AND WAIT A WEEK BEFORE CONTACTING THEM FOR A COPY OF THE REPORT. MOREOVER, I FOLLOWED UP, AND CHRYSLER COULD NOT TELL ME WHO WAS HANDLING MY CASE. FINALLY, AFTER PURSUING MY CASE SOMEONE TOLD ME THAT MY VEHICLE CASE FILE WAS CLOSED AND SENT TO THE LEGAL DEPARTMENT BECAUSE IT WAS DETERMINED THAT MY VEHICLE STEERING WHEEL WENT OUT. FURTHER, I WAS TOLD THAT SOMEONE WOULD BE IN CONTACT WITH ME SHORTLY. NO ONE CONTACTED ME AND SEVERAL WEEKS PASSED AND I STILL DIDN'T HEAR ANYTHING FROM THE CHRYSLER GROUP. I TRIED AGAIN UNTIL I GOT AN ANSWER AND I WAS TOLD TO EXPECT A LETTER AND NO FURTHER INFORMATION WAS PROVIDED. EVENTUALLY, AFTER A LONG WAIT, I RECEIVED A LETTER THAT STATED THAT MY CLAIM IS DENIED AND THAT THE INSPECTOR DID NOT FIND ANY MANUFACTURING DEFECT THAT CAUSED THE ACCIDENT. I ASKED FOR A COPY OF THE REPORT AND CHRYSLER REFUSE TO PROVIDE ME WITH THE INSPECTION REPORT THAT GATHERED INFORMATION FROM THE VEHICLE IMAGING ONBOARD COMPUTER SYSTEMS. ADDITIONALLY, I AM STILL WITHOUT MY CAR OR A CAR. MY FAMILY AND I HAVE HAD PAIN AND SUFFERING AND HARDSHIP OVER THIS ORDEAL. AND I AM STILL MAKING MONTHLY PAYMENTS FOR A CAR I DON'T HAVE OR DRIVE. CAN YOU PLEASE HELP ME? *TR
