THE BELT CAME UP AFTER HITTING A PUDDLE. THIS HAS HAPPENED SEVERAL TIMES SINCE. *TR
1996
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
CHRYSLER CORP NOTIFIED ME TO RETURN MY DODGE VAN FOR FUEL FILLER TUBE RECALL SERVICE. I MADE AN APPOINTMENT WITH ARRIGO DODGE, AN AUTHORIZED DODGE DEALER, TO PERFORM THE SERVICE. AFTER THREE MONTHS WAITING, MARK NORMAN SCHEDULED MY RECALL SERVICE. MECHANIC NUMBER 269 PERFORMED THE RECALL SERVICE ON 6/7/2000. I RECEIVED MY VAN ON 6/7/2000 AND PROCEDED TO FILL UP AN EMPTY FUEL TANK. WHEN THE PUMP'S AUTO SHUTOFF ENGAGED, HEAVY FUEL OVERFLOWED UNDER MY VAN. I LOOKED UNDER AND SAW FUEL SPILLING FROM A JUNCTURE OF THE FUEL TUBE AND TWO CONNECTING LINES FROM THE FUEL TUBE TO THE MAIN GAS TANK. THIS HAS NEVER HAPPENED BEFORE DURING MY OWNERSHIP. I IMMEDIATELY RETURNED TO ARRIGO DODGE'S MARK NORMAN TO COMPLAIN. HE ALLABIED WITH "...LET EVERTHING SEAT INTO PLACE. DRIVE IT FOR SEVERAL TANKS OF GAS." THE LEAKING NEVER CORRECTED ITSELF AND THE FUMES RADIATING FROM THE FUEL FILLER VALVE CONTINUED. EXCUSES HAVE CONTINUED FOR 17-MONTHS. I HAVE BEEN PASSED BACK AND FORTH BETWEEN ARRIGO DODGE AND CHRYLER CORP'S CUSTOMER RELATIONS FOR MONTHS AFTER I REALIZED ARRIGO DODGE WAS STONEWALLING. ARRIGO DODGE ALSO FIRED MY FIRST SERVICE WRITER, MARK NORMAN. I WENT AND PAID FOR AN INDEPENDENT CHRYSLER DEALER TO LOCATE THE PROBLEM AREA, JUST TO HAVE CONFIRMATION WHERE THE LEAK WAS ORIGINATING. I HAVE DATES & SUMMARIES OF MY HONEST EFFORTS TO RESOLVE THIS SERVICE FAULT. ON 11/8/2001, I WAS BLATANTLY LIED TO BY SERVICE MANAGER, ORLANDO FERRER, AND DECIDED TO USE OTHER ALTERNATIVES TO CORRECT THIS SERVICE BLUNDER.*AK