DT: THE VEHICLE STALLED INTERMITTENTLY. THE PROBLEM OCCURRED AT LEAST THREE TIME PER WEEK WHILE DRIVING AT LOW SPEEDS OR WHILE IDLING AT A STOP LIGHT/SIGN. THE RPM GAUGE GOES UP THEN FALLS TO 0, AND CAR DIES. SERVICE DEALER STATED THEY CAN NOT DUPLICATE THE PROBLEM AND SUGGESTED THAT THE CONSUMER USE A HIGHER OCTANE GAS. THEY ALSO SUGGESTED THAT VEHICLE MAY HAVE BAD GASOLINE, AND IT IS WORKING ITS WAY THROUGH THE SYSTEM. *AK *NM
1998
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINT FAILURE -- BOTH UPPER AND LOWER ON BOTH SIDES. BROUGHT VEHICLE TO DEALERSHIP FOR REGULAR MAINTENANCE, AND MENTIONED THAT I HEARD A SMALL SQUEAK IN THE CHASSIS. AFTER SEVERAL HOURS, THEY FOUND THAT MY BALL JOINTS WERE SO BADLY WORN THAT THE VEHICLE WAS UNSAFE TO DRIVE. WHEN I ASKED HOW UNSAFE, THEY INDICATED THAT THE WHEELS COULD FAIL IN A DAY, A FEW DAYS, A WEEK....THAT I WAS VERY FORTUNATE THEY HADN'T ALREADY. THE COST OF REPAIR WAS $1,400. IF I ELECTED NOT TO GET THE PROBLEM FIXED, THE DEALERSHIP REPRESENTATIVE TOLD ME THAT I WOULD NEED TO SIGN A WAIVER BEFORE THEY WOULD ALLOW ME TO GET MY VEHICLE BACK. I DRIVE CAR POOLS, HAVE THE SAFETY OF MY 3 CHILDREN PLUS THE RESPONSIBILITY FOR ALL OTHER DRIVERS ON THE ROAD, AND TO HAVE MY DURANGO "UNSAFE TO DRIVE" WHEN I HAVE TAKEN GOOD CARE OF MY VEHICLE IS EXTREMELY UPSETTING. I HAVE HAD MY MAINTENANCE PERFORMED BY THE LOCAL DODGE DEALERSHIP (METROLINA DODGE) AND WELCOME THE OPPORTUNITY TO SHARE THOSE RECORDS WITH YOU IN AN INVESTIGATION. HAD IT NOT BEEN FOR THIS 'AFTER-THOUGHT' WHEN I BROUGHT THE CAR IN, I HAVE NO IDEA WHAT COULD HAVE HAPPENED, BUT LISTENING TO THE DEALER REPRESENTATIVE, IT COULD HAVE BEEN DEADLY. PLEASE INVESTIGATE AND URGE A RECALL. *LA