GVWR: Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)
Make: CHEVROLET
Manufacturer: GENERAL MOTORS LLC
Manufacturer Id: 984
Model: Silverado
Model Year: 2004
Plant City: Fort Wayne
Plant Company Name: GM Truck Group
Plant Country: United States (USA)
Plant State: Indiana
Series: 1500
Trim: 1/2 Ton
Vehicle Type: TRUCK
Model year
COMPONENT
Complaint
2002
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FAULTY AND INFERIOR DESIGN ON POWER WINDOWS MECHANISM. CABLE BROKE ON DRIVERS WINDOW IN OCT. 2004, CABLE BROKE ON PASSENGER SIDE MAY 6,2004. BOTH TIMES THE WINDOW REMAINED IN THE OPEN POSITION. COST OF $600.00 TO REPAIR. GM WOULD NOT COVER COST BECAUSE OF MILEAGE. *NM
2004
SERVICE BRAKES, HYDRAULIC
BRAKE FAILURE 2004 CHEVY SILVERADO 1500. LOUD GRINDING NOISE IN THE RIGHT REAR AREA OF MY PICKUP LED ME TO STOP AT THE NEAREST REPAIR LOCATION TO DIAGNOSE PROBLEM. INSPECTION INDICATED BRAKE PAD ON INNER RIGHT REAR WHEEL WAS WORN DOWN TO METAL AND WAS GROOVING INTO THE ROTOR. ADVISED TO DRIVE AS LITTLE AS POSSIBLE AND BRING TRUCK THE NEXT DAY FOR REPAIRS. THE NEXT DAY I TOOK IT BACK AND HAD TO HAVE A ROTOR REPLACED AND ALL FOUR REAR BRAKE PADS, EVEN THOUGH THE OTHER THREE PADS STILL HAD 75% OF THE PADS LEFT ON THEM. TECHNICIANS WHO WORKED ON MY VEHICLE RECOGNIZED COMMON PROBLEM SEEN IN MANY 1500 CHEVY SILVERADO'S OF THIS AGE/ERA. TECHNICAL BULLETIN FROM CHEVROLET (00-05-23-005B, DATED MAY 27,2003) STATES PROBLEM WITH THIS MODEL TRUCK INCLUDING YEAR MODELS 1999-2004. SOLUTION TO PROBLEM WAS TO INSTALL MUD FLAPS IN FRONT OF REAR TIRES TO PREVENT ROAD DEBRIS FROM BEING THROWN UP ONTO CALIPER ASSEMBLIES AND CAUSING EXCESSIVE WEAR TO THE RIGHT REAR INNER BRAKE PAD. WE PURCHASED THIS TRUCK IN DECEMBER OF 2003, WELL AFTER THIS BULLETIN WAS PUBLISHED AND THEY SOLD IT TO US WITH NO MUD FLAPS INSTALLED AND NO MENTION OF THE NEED FOR MUDFLAPS OR THAT THERE WAS A KNOWN DESIGN FLAW IN THE VEHICLE THAT COULD CAUSE REAR BRAKE DAMAGE. CHEVROLET SHOULD HAVE INSTALLED MUD FLAPS ON ALL AFFECTED TRUCK MODELS SOLD AFTER THEY WERE AWARE OF THIS FLAW. THEY DID NOT, NOR DID THEY LATER ISSUE A RECALL TO ADDRESS THIS ISSUE. MUD FLAPS THEY RECOMMEND ARE NOT LONGER BEING MANUFACTURED BY THEM. I HAVE ATTEMPTED TO RESOLVE THIS ISSUE WITH CHEVROLET AND THEY HAVE REFUSED ANY RESPONSIBILITY OR ASSISTANCE IN OBTAINING THE MUD FLAPS (PART # 15765007) OR REIMBURSING US FOR THE BRAKE WORK THAT WOULD NOT HAVE HAD TO HAVE BEEN DONE, IF NOT FOR THIS KNOWN DESIGN FLAW IN OUR TRUCK. I BELIEVE THAT THERE ARE THOUSANDS OF TRUCK OWNERS OUT THERE THAT HAVE HAD THIS SAME PROBLEM AND PERHAPS DID NOT HAVE ACCESS TO THE BULLETIN, AND ARE UNAWARE OF CHEVROLETS KNOWLEDGE OF THE DESIGN FLAW AND THE MUD FLAP SOLUTION. *TR