Other Engine Info: Book Code: P, Turbo HO, Aluminium GME
Plant City: Lordstown
Plant Company Name: GMNA
Plant Country: United States (USA)
Plant State: Ohio
Seat Belts All: Manual
Series: 2LT (Automatic)
TPMS: Direct
Transmission Style: Automatic
Turbo: Yes
Valve Train Design: Dual Overhead Cam (DOHC)
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2012
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE NAVIGATIONAL SYSTEM PROVIDED FAILED AND WOULD PROVIDE ERRONEOUS DIRECTIONS. IN ADDITION, THE CONTACT WAS CONCERNED ABOUT THE PUSH-TO-START BUTTON FEATURE BECAUSE THE VEHICLE COULD BE STARTED WITHIN FIVE MINUTES OF BEING PARKED WITHOUT THE KEY BEING USED. IN ADDITION, THE CONTACT STATED THAT THE PUSH-TO-START FEATURE COULD NOT RECOGNIZE THE KEY WHILE IT WAS IN THE TRUNK OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURES. THE DEALER ADVISED THE CONTACT THAT THE NAVIGATIONAL SYSTEM CHIP NEEDED TO BE UPDATED. THE MANUFACTURER WAS ALSO CONTACTED AND ADVISED THAT THE PUSH-TO-START FEATURE WAS OPERATING AS DESIGNED AND THAT THE VEHICLE COULD NOT READ THE KEY WHILE IT WAS IN THE TRUNK BECAUSE THE VEHICLE WAS NOT EQUIPPED WITH THE ONSTAR SYSTEM THAT WAS ABLE TO PERFORM THAT FUNCTION. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 10,500.
2012
SERVICE BRAKES
ON OR ABOUT JUNE 13, 2013, I WAS PARKING MY CAR IN MY SPACE AT THE APARTMENT COMPLEX I LIVE IN. I PUSHED ON THE BRAKES AND THE CAR WENT UP AND OVER THE GRASS AND INTO THE SUPPORT STRUCTURE THAT HOLDS UP THE AWNING AT OUR CLUBHOUSE. THE MILEAGE LISTED IS APPROXIMATE, AS I CURRENTLY DON'T HAVE THE PAPERWORK FROM HOWE COLLISION AT HAND. I HAVE A $500.00 DEDUCTIBLE WITH MY INSURER, AAA MICHIGAN. THERE WAS NO POLICE REPORT TAKEN. THE DAMAGE TO MY VEHICLE WAS REPAIRED BY HOWE COLLISION IN PLYMOUTH. I PICKED UP MY CAR ON JUNE 24, 2013. THE CAR HAS A 1.8L ECOTEC WITH DOHC 4-CYLINDER ENGINE. IT ALSO HAS A 6-SPEED AUTOMATIC TRANSMISSION. IT HAS STABILITRAK-STABILITY CONTROL, WITH TRACTION CONTROL. THE BRAKES ARE 4-WHEEL ANTI-LOCK, FRONT DISKS, REAR DRUMS. MY VEHICLE WAS MANUFACTURED IN LORDSTOWN, OHIO. I READ AN ARTICLE IN THE JACKSON CITIZEN REGARDING A DEFECT IN THE BRAKE ASSIST FUNCTION THAT HAD BEEN LINKED TO 27 ACCIDENTS. GM ANNOUNCED THE FRIDAY BEFORE THAT IT WAS AWARE OF THE 27 CRASHES, BUT STATED THERE WERE NO INJURIES. THE CARS INVOLVED ARE 2011-2012 1.4L ENGINES THAT WERE BUILT IN LORDSTOWN. GM SAID FOR OWNERS TO TAKE THEIR CAR TO THE DEALER WHERE IT WAS PURCHASED, (MINE IS A LEASE), FOR REPAIR OF THE BROKEN PART. MY DEALER, [XXX] IN PLYMOUTH SAID THEY DIDN'T KNOW ANYTHING ABOUT IT. MY NIECE, WHOSE EMAIL I AM USING, CALLED AND SPOKE TO THE SERVICE DEPARTMENT. THE SERVICE DEPARTMENT SAID THEY HAD NO OFFICIAL NOTICE FROM GM AND THAT NOT ALL 2011 AND 2012 CRUZE'S WERE INVOLVED IN THE RECALL. HE ALSO TOLD HER THAT I WOULD GET A NOTIFICATION IN THE MAIL, WHICH TO DATE, I HAVE NOT GOTTEN. IF YOU NEED ANY OTHER INFORMATION YOU CAN CALL ME AT THE NUMBER LISTED OR EMAIL MY NIECE, [XXX], AT THE EMAIL LISTED BELOW. THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR