PURCHASED CAR 04/20/2006. IN JULY '09 USED CAR DEALER REPLACED INTAKE GASKET SET. (THEIR COST) IN JUNE '09 REPLACED CATALYTIC CONVERTOR & THERMOSTAT (MY EXPENSE) AUGUST '10 SAME MECHANIC REPLACED INTAKE MANIFOLD GASKET (MY EXPENSE) ODM 53405 DEC '10 I DISCOVERED ON INTERNET THERE WAS A RECALL FOR THESE PROBLEMS. CONTACTED BUICK AND JULIAN DELCOUR, VICE PRESIDENT SAID THE PROBLEMS HAD BEEN REPAIRED IN 2001 BUT UNABLE TO PROVIDE ME WITH DOCUMENTATION. NOTE: RECALL ID#56853 DATED 2/24/2004 RELATED TO FUEL SYSTEM. SEAT BELT RECALL WAS IN 2000. DELCOUR DECLINED MY REQUEST FOR REPAYMENT OF REPAIRS MADE AT MY EXPENSE. THEY NEVER RESPONDED TO ME IN WRITING, ONLY PHONE CONVERSATIONS. MY ANSWERING MACHINE RECORDED HIS LAST CALL TO ME REGARDING THE NON-PAYMENT OR RELEASE OF RECORDS. QUESTIONS TO YOU: 1-WHY COULDN'T HE PROVIDE PROOF OF REPAIRS MADE AND UNABLE TO PROVIDE THIS TO ME, I THEN AM UNDER THE IMPRESSION THAT THEY HAVE NO PROOF. 2-SHOULDN'T THEY BE HELD RESPONSIBLE AND PAY FOR MY EXPENSES? I HAVE DOCUMENTED EVERYTHING RELATED TO THIS PROBLEM AND WOULD BE ABLE TO FURNISH YOU COPIES. HOPEFULLY, THIS PROBLEM CAN BE RESOLVED WITH YOUR ASSISTANCE AND I WILL BE SENT A CHECK IN THE AMOUNT OF $931.21 PLUS $100 FOR TWO TOWING CHARGES FROM BUICK.
1997
SEAT BELTS:FRONT:RETRACTOR
CONSUMER RECEIVED RECALL NOTIFICATION #00039 FOR FRONT SHOULDER BELT RETRACTOR, CONSUMER MADE AN APPOINTMENT TO HAVE REPAIR COMPLETED ONLY TO BE TOLD PARTS WERE NOT AVAILABLE, SECOND OCCASION PARTS WERE IN CONSUMER RETURNED VEHILCE AND WAS ADVISED BY DEALERSHIP REPAIRS WERE MADE, BUT AFTER CHECKING TO SEE IF PROBLEM WAS FIXED CONSUMER REALIZED SEAT BELT WAS STILL EXHIBITING SAME PROBLEM, CONSUMER WENT BACK TO DEALERSHIP A THIRD TIME AND WAS ADVISED THAT PARTS HAD TO BE ORDERED, THE LAST TIME CONSUMER RECEIVED A CALL FROM DEALERSHIP STATING THERE WERE NO PARTS AND THE VEHICLE DID NOT REQUIRE REPAIR OF THE DEFECT, CONSUMER WAS LATER ADVISED THAT MECHANIC STATED CONSUMER DID NOT UNDERSTAND THE RECALL AND THAT THE DEALERSHIP WAS FINISHED. *JB