BUICK LUCERNE CX-L, 4 DOOR SEDAN, VIN[XXX] THE SAFETY ISSUE IS THAT THE BUICK LUCERNE'S DRIVER'S SIDEVIEW MIRROR CANNOT BE ADJUSTED FOR ME TO SEE CARS IN THE DRIVER'S BLIND SPOT. ALSO CANNOT ADJUST THE BUICK LUCERNE'S DRIVER'S SIDEVIEW MIRROR TO GIVE A SAFE VIEW WHEN ENTERING AN INTERSTATE HIGHWAY. I HAVE TRIED ADJUSTING THE DRIVER'S SEAT TO DIFFERENT POSITIONS, OTHER THEN MY PREFERRED POSITION, AND CANNOT OBTAIN A SAFE SIDE VIEW. THE CAR HAS BEEN TAKEN TO TWO DIFFERENT BUICK SERVICE DEPARTMENTS AND WAS INFORMED THAT IT IS WORKING AS DESIGNED AND THAT THERE HAVE BEEN NO SERVICE BULLETINS ADDRESSING THIS CONCERN. *NM UPDATED 07/12/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
2006
SERVICE BRAKES, HYDRAULIC
EXPERIENCED FRONT END VIBRATION ON DELIVERY. DEALER DID A WHEEL ALIGNMENT BUT A SLIGHT VIBRATION CONTINUED. EVENTUALLY IT INCREASED AND I TOOK IT TO A INDEPENDENT FOR BALANCING AND ROTATION BUT THE PROBLEM PERSISTED. THE DEALER ANALYZED IT AS "DEFECTIVE" TIRES ON THE FRONT AND REPLACED THEM. AS I DROVE HOME THE CAR PULLED TO THE RIGHT. TOOK IT BACK TO THE DEALER AND THEY SWITCHED THE LEFT FRONT TO THE RIGHT AND THE RIGHT FRONT TO THE LEFT AND CLAIMED THAT WOULD FIX THE PROBLEM. THE CAR BEGAN TO SHIMMY AND VIBRATE BADLY. RETURNED TO THE DEALER AND THEY FOUND MY RIGHT FRONT BRAKE DEFECTIVE. AS I LEFT THE DEALER I NOTICED THAT THERE STILL IS A VIBRATION. TRIED FOR 10 DAYS TO HAVE GM TALK WITH THE DEALER BUT THEY CONTINUALLY TOLD ME THEY HAD NOT BEEN ABLE TO REACH THEM. BECAUSE THIS CAR HAD THE DEFECTIVE INSTRUMENT PANEL THAT NO ONE CAN SEE DURING DAYLIGHT HOURS, FRONT END AND BRAKE PROBLEMS I DEEMED THIS BUICK LUCERNE UNSAFE AND HAVE SOLD IT TO A DEALER. *JB