Other Restraint System Info: Driver and Passenger Roof Airbags and Occupant Sensors
Plant City: Hamtramck
Plant Country: United States (USA)
Plant State: Michigan
Seat Belts All: Manual
Series: CXL
TPMS: Direct
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2010
SEATS:FRONT ASSEMBLY:POWER ADJUST
TL*THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 65 MPH HE ADJUSTED THE DRIVER'S SEAT AND THE SEAT WENT BACK DOWN TO THE FLOOR. HE STATED THAT THE ELECTRICAL SEAT WILL NOT STAY WHERE IT WAS SET. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE OCCASIONS AND THEY CANNOT FIX THE PROBLEM. HE STATED THAT A REPRESENTATIVE FROM THE MANUFACTURER ADVISED HIM TO PURCHASE A PILLOW TO CORRECT THE FAILURE AND THEY WOULD PAY FOR IT. THE FAILURE HAD BEEN ON GOING SINCE SEPTEMBER 2010 WHEN HE PURCHASED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 2,000.
2009
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER AND PASSENGERS FRONT HEAD REST WERE NOT ALIGNED WITH THE SEATS. IF THE SEAT WAS IN THE UPRIGHT POSITION, THE HEAD REST WOULD UNCOMFORTABLY PUSH THE OCCUPANTS HEAD FORWARD. IN ADDITION, THE HEAD REST WERE DESIGNED EXTREMELY BIG WHICH MADE IT DIFFICULT TO SEE WHILE CHANGING LANES. THE MANUFACTURER WAS UNABLE TO OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000 AND THE CURRENT MILEAGE WAS 9,000.
