ON AUGUST 7, 2007 I TOOK MY CAR TO STERLING BMW IN NEWPORT BEACH, CA BECAUSE I NOTICED THE AIRBAG MALFUNCTION LIGHTS WERE ON ALONG WITH OTHER ELECTRICAL ISSUES. AFTER THEY HAD INSPECTED MY VEHICLE FOR THREE DAYS I WAS INFORMED THAT THE AIRBAG/ELECTRICAL PROBLEM WOULD NOT BE COVERED BY THE BMW FACTORY WARRANTY, AND THE SERVICE DEPARTMENT RECOMMENDED THAT I FILE A CLAIM WITH MY INSURANCE CARRIER. OBVIOUSLY MY INSURANCE COMPANY DENIED THE CLAIM, BECAUSE AUTOMOBILE INSURANCE DOES NOT COVER LOSS DUE TO WEAR AND TEAR, MECHANICAL OR ELECTRICAL BREAKDOWN/FAILURE. IN ADDITION, STERLING BMW CHARGED ME $260.00 FOR THE LOANER CAR THEY PROVIDED FOR THE THREE DAYS WHILE MY CAR WAS BEING INSPECTED. STERLING BMW GAVE ME A VERBAL ESTIMATE OF APPROXIMATELY $10,000.00 IN ADDITIONAL WORK NEEDED TO REPAIR ALL THE ELECTRICAL/AIRBAG ISSUES. WHEN I TOOK THE CAR TO IRVINE BMW FOR ANOTHER ESTIMATE, THEY ADVISED ME THAT THEY COULD TAKE CARE OF THE PROBLEM, HOWEVER AFTER THREE DAYS I WAS AGAIN INFORMED THAT THEY THE AIRBAG/ELECTRICAL PROBLEM WOULD NOT BE COVERED UNDER THE WARRANTY. I MOVED TO CALIFORNIA ABOUT ONE YEAR AGO AND PURCHASED THIS VEHICLE ON FROM EXCALIBUR IMPORTS IN STUDIO CITY, CA ON MARCH 28, 2006. ALTHOUGH MY PREVIOUS VEHICLE WAS A MERCEDES BENZ, I DECIDED TO PURCHASE A BMW AND BENEFIT FROM THE EXTRAORDINARY CUSTOMER SERVICE OF BMW. THIS IS, IN FACT, MY FIRST EXPERIENCE WITH BMW. I HAVE ALWAYS TAKEN EXCELLENT CARE OF MY CAR; IT HAS ALWAYS BEEN GARAGED, AND MAINTAINED BY BMW DEALERS. I HAVE ALWAYS USE PREMIUM GAS TO ENSURE QUALITY OF PERFORMANCE AND MAINTENANCE. TO MY REGRET, I HAVE BEEN DRIVING THIS CAR FOR OVER A YEAR WITHOUT AIRBAG PROTECTION. THE NATURE OF MY JOB REQUIRES ME TO COMMUTE OVER 100 MILES PER DAY ON THE FREEWAY. PLEASE BE ADVISED THAT MY FAMILY AND I ARE EXTREMELY WORRIED ABOUT THE RISKS THAT I AM TAKING BECAUSE OF BMW'S FAILURE TO PROPERLY MAINTAIN MY VEHICLE. I AM A SINGLE MOTHER OF THREE AND FIND I AM NOW AFRAID OF DRIVING BECAUSE OF THE CONSEQUENCES OF AN ACID. *TR
2003
STEERING
WHEN MY 2003 BMW Z4 IS LEFT OUT IN THE SUN DURING THE SUMMER MONTHS, IT IS VERY HARD TO DRIVE AND ALMOST NON-RESPONSIVE. ADDITIONALLY AT TIMES THE ELECTRIC POWER STEERING INDICATOR LIGHT WILL COME ON, RESULTING IN THE LOSS OF POWER STEERING CONTROL (AND THE SHUTOFF OF OTHER ELECTRICAL EQUIPMENT IN THE CAR). THIS TYPICALLY IS ONLY FOR A FEW SECONDS, HOWEVER THAT CAN BE EXTREMELY DANGEROUS. *TR