ON 10/10/97 SPEEDOMETER WAS REPAIRED/REPLACED BY PEACH FORD IN BREWTON, AL UNDER WARRANTY. ON 6/2/99 ASTRO LINCOLN REPAIRED SAME IDENTICAL PROBLEM AND WAS PAID 107.00 THEN ON 6/4/99 PAID AN ADDITIONAL 127.73 FOR PARTS F5DZ9E731A; F2DZ 9A820 A; F5DZ 9F714Z FOR PARTS THAT ASTRO SAID WOULD FIX SPEEDOMETER. THAT DID NOT WORK; NOW ASTRO WANTS 593.75 FOR PART F40217255A WHICH THEY SAY WILL FIX THIS SPEEDOMETER PROBLEM I AM ON A FIXED INCOME, ELDERLY AND MY DAUGHTER HAS LOCATED SERVICE BULLENTINS INDICATING A KNOWN PROBLEM. SHOULDN'T THIS BE FIXED UNDER WARRANTY AND MY MONEY REFUNDED. I HAVE ATTEMPTED TO SPEAK WITH SERVICE MANAGER AT ASTRO BUT CAN NOT GET ANYTHING DONE. HAVE TRIED UNSUCCESSFULLY TO GET PROBLEM CORRECTED. ON 10/10/97 PEACH FORD IN BREWTON AL REPLACED SPEEDOMETER HEAD WITH PART FYDRZ 17255 A UNDER WARRANTY. 6/2/99 I PAID ASTRO $107.OO TO HAVE SPEEDOMETER FIXED AGAIN, ON 6/4/
2009
POWER TRAIN
AUTOMOBILE ENGINE INADVERTENTLY STOPPED RUNNING WHILE DRIVING AT HIGHWAY SPEED. ONLY INDICATION WAS ILLUMINATION OF ALTERNATOR SYSTEM FAILURE WARNING LIGHT AND TACHOMETER INDICATION OF ZERO. THERE WAS NO ASSOCIATED SHUDDER, LURCHING, OR OTHER PHYSICAL INDICATION THAT ENGINE HAD FAILED. NO ENGINE SERVICE LIGHT OR OTHER INDICATION WAS DISPLAYED. VEHICLE TRANSMISSION WAS PLACED INTO NEUTRAL, RESTART ATTEMPTED, AND ENGINE RESUMED NORMAL OPERATION WITHOUT FURTHER INCIDENT. THIS PROBLEM HAS OCCURRED THREE TIMES IN THE LAST 120 DAYS. I CONTACTED THE DEALER, WHERE THE VEHICLE WAS PURCHASED - SENTRY FORD IN MEDFORD MA., AND THE SERVICE REP ON THE PHONE FOUND NO APPARENT REASON FOR THE MALFUNCTION OR TO SCHEDULE A DIAGNOSTIC DEALER SERVICE APPOINTMENT, SINCE NO ENGINE SERVICE LIGHT CAME ON, BASED ON MY TESTIMONIAL. HE ALSO TOLD ME THAT IF THE ENGINE SERVICE LIGHT DOES NOT COME ON, NO FAILURE CODES ARE STORED IN THE ON BOARD VEHICLE OPERATION HISTORY DATABASE AND THE PROBLEM CAN NOT BE DIAGNOSED AND THE DEALER CAN NOT PROVIDE ASSISTANCE OR GUIDANCE FOR REPAIR. *TR