SUBMITTING COMPLAINT BASED ON 2008 VOLVO XC70 RECALL #184/SRS SOFTWARE UPGRADE 2008 XC70. VOLVO CORP & LOCAL VOLVO DEALERSHIPS ARE UNABLE TO CONFIRM THE SPECIFIC VIN, MILEAGE, DATE COMPLETED, & PLACE OF SERVICING OF RECALL #184 ON MY VOLVO; SPECIFIC VIN COMPLETION DETAILS OF RECALL ARE NECESSARY FOR INSURANCE COVERAGE TO DRIVE VEHICLE PER MY INSURANCE COMPANY. WAS TOLD TO NOT DRIVE VEHICLE ON 01/28/12 & 01/30/12 BY INSURANCE COMPANY UNTIL SPECIFIC DETAILS ARE PROVIDED & SUBMITTED IN WRITING FROM US TO INSURANCE COMPANY AS NOTED ABOVE TO MY VEHICLE. SRS AIRBAG WARNING LIGHTS APPEAR UPON STARTING CAR AT RANDOM TIMES, TURN OFF, OR APPEAR FOR NO REASON AT ALL; WAS TOLD PROBLEM WAS DUE TO DISCONNECTING & CLEANING BATTERY ON 01/03/12, SPECIFICALLY NHTSA/ODI SAFETY COMPLAINT ID #10442559. DEALER RAN $130.00 DIAGNOSTIC CHECK FOR CODES (TO BE REIMBURSED UPON COMPLETING REPAIR FROM DEALERSHIP AS NOTED ON DEALERSHIP INVOICE OF ESTIMATED REPAIRS FROM 01/03/12) ON 01/05/12 & CODES DETERMINED IT WAS RELATED TO UNHOOKING BATTERY CABLES TO CLEAN AS PER COMPLAINT #10442559. PAID FOR REPAIRS ON 01/05/12, WAS REFUSED BY DEALERSHIP $130.00 DIAGNOSTIC CHECK FEE REIMBURSEMENT, EVEN THOUGH IT'S DOCUMENTED ON ESTIMATE INVOICE THAT DIAGNOSTIC FEE WOULD BE REIMBURSED FROM 01/03/12. DEALER STATED SRS AIRBAGS LIGHTS WOULD NOT APPEAR AGAIN AS OF 01/05/12. AS OF 01/27/12 THE LAST TIME VEHICLE WAS DRIVEN PER INSURANCE COMPANY TO NOT DRIVE, SRS AIRBAG CODES APPEAR RANDOMLY & INTERMITTENTLY. VOLVO CORP & LOCAL VOLVO DEALERSHIPS ARE REFUSING TO DO RECALL #184 AS THEY SAY IT HAS "BEEN COMPLETED" ALTHOUGH THERE ARE NO SPECIFICS TO VIN# RELATIONSHIP, MILEAGE, DATE COMPLETE, & PLACE COMPLETED; ALL OTHER RECALLS & WARRANTY REPAIRS ON ALL DOCUMENTS (WITH EXCEPTION TO RECALL #184) HAVE SPECIFIC VIN NUMBER, MILEAGE, DATE COMPLETE, & PLACE COMPLETED DOCUMENTED. THIS COMPLAINT IS SIMILAR TO ODI ID #10211353. *KB
2007
SUSPENSION
WHILE TRAVELING ON THE HIGHWAY WITH 3 FAMILY MEMBERS AND OUR DOG IN THE CAR THIS LAST WEEKEND, THERE WAS SUDDENLY A LOUD BANG (SOUNDED LIKE SOMETHING HAD HIT THE CAR). THE ROAD WAS SMOOTH AND WEATHER WAS GOOD. I PULLED OVER IMMEDIATELY AND COULD SEE NOTHING. CAUTIOUSLY DRIVING THE REST OF THE WAY HOME (APPROX. 15 MILES) THE CAR SEEMED TO HANDLE NORMALLY ALTHOUGH THERE WAS A NEW THUDDING NOISE WHEN ROLLING OVER SMALL ROAD BUMPS. MY WIFE TOOK THE CAR TO A MECHANIC YESTERDAY WHO PUT IT UP ON A LIFT AND DISCOVERED THAT THE RIGHT REAR COIL SPRING HAD BROKEN. HE ADVISED THAT THIS IS A SERIOUS SAFETY HAZARD, THAT WE WERE LUCKY THAT A TIRE WASN'T PUNCTURED OR CONTROL LOST WHILE DRIVING, AND THAT THE CAR SHOULD NOT BE DRIVEN UNTIL THE SPRING IS REPLACED. THIS CAR IS USED IN TYPICAL SUBURBAN FAMILY DRIVING AND HAS BEEN REGULARLY MAINTAINED. WE DO NOT SUBJECT IT TO HEAVY LOADS OR USE. I AM SHOCKED THAT THERE WAS A SUDDEN CATASTROPHIC FAILURE OF THE COIL SPRING. I AM FILING THIS COMPLAINT BECAUSE IN ALL MY YEARS OF DRIVING I HAVE NEVER HAD SUCH A SUDDEN FAILURE OF A KEY COMPONENT WITH POTENTIALLY DEADLY CONSEQUENCES. YOU WILL HAVE THE RESOURCES TO DETERMINE IF THIS WAS JUST AN ISOLATED RANDOM FAILURE OR SOME MORE GENERAL DESIGN OR MANUFACTURING DEFECT.
