SERVICE LIGHT ILLUMINATED INDICATING FAILURE IN THE SRS AIRBAG SYSTEM ON MY 2003 VOLVO CROSS COUNTRY WAGON. DEALER INVESTIGATED AND STATED THE CENTRAL COMPUTER ON THE AUTO HAD FAILED RESULTING IN A $980 REPAIR. DEALER INDICATED THAT IF COMPUTER WAS NOT REPAIRED, AIRBAGS WOULD NOT DEPLOY IN AN ACCIDENT AND PRESENTS SERIOUS SAFETY ISSUE. DEALER INDICATED AUTOMOBILE WOULD NOT BE SAFE TO DRIVE WITHOUT COMPUTER REPLACEMENT. SINCE WHEN DO CENTRAL SRS COMPUTERS JUST STOP WORKING? I BELIEVE THIS REPAIR SHOULD BE COVERED BY VOLVO AND NOT THE CONSUMER AS IT POSES SERIOUS SAFETY ISSUES TO THE CONSUMER AND IS A COMPONENT OF THE AUTOMOBILE THAT SHOULD NOT REQUIRE ANY SERVICE, SUCH AS TIRE OR BRAKE REPLACEMENT. COMPUTERS DO NOT INCUR WEAR AND TEAR. *TR
2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
CONSUMER HAS ISSUES WITH THE POOR CUSTOMER SERVICE HE RECEIVED RECENTLY AT HIS LOCAL VOLVO DEALERSHIP. *NJ THE CONSUMER WAS TRYING TO GET A RECALL ISSUE RESOLVED REGARDING THE FAN CONTROL MODULE. HOWEVER, HE WAS TOLD PREFERENTIAL WAS GIVEN TO CLIENTS THAT PURCHASED VEHICLES FROM THEM AND THE PART WOULD HAVE TO BE ORDERED. THE CONSUMER WENT TO ANOTHER DEALER AND WAS TOLD THE PART WOULD BE REPLACED WITHIN 3 DAYS, EVEN THOUGH THE CONSUMER PURCHASED HIS VEHICLE ELSE WHERE. *JB
