Other Engine Info: w/o EGR, w/o air pump, w/OBDII, w/air-assisted fuel injectors, Denso, w/RuLo, w/ORVR
Transmission: auto and manual
Other Restraint System Info: Dual Airbags (SRS)
Plant City: Ghent
Plant Country: Belgium
Pretensioner: Yes
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2002
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, COMPLAINANT HEARD A CLUNK-TYPE NOISE FROM THE ENGINE COMPARTMENT THEN SAW SMOKE COMING OUT OF THE ENGINE COMPARTMENT. COMPLAINANT IMMEDIATELY PULLED OVER AND GOT OUT OF THE CAR AND NOTIFIED POLICE. WITHIN MINUTES THE ENTIRE ENGINE COMPARTMENT AND PASSENGER COMPARTMENT WERE ENGULFED IN FLAMES. VEHICLE COMPLETELY BURNED. *JB
1999
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I AM WRITING BECAUSE MY CAR HAS LOST POWER WITHOUT WARNING. I HAVE EXPERIENCED THIS SEVERAL TIMES, FORTUNATELY NONE IN LIFE THREATENING SITUATIONS LIKE PULLING ONTO A BUSY ROAD OR FREEWAY. THE DEALER RELOADED THE SOFTWARE, BUT THE ETS LIGHT CAME BACK ON WITHIN A FEW DAYS. I TOOK IT BACK TO THE DEALER, THEY KEPT IT A WEEK, TEST DROVE IT FOR SOME TIME AND SAID THERE WAS NOTHING ELSE THEY COULD DO. I ASKED THE VOLVO SERVICE MANAGER, GREG, AT TURNER VOLVO IN SACRAMENTO WHETHER VOLVO KNOWS WHAT THE ROOT CAUSE OF THE PROBLEM AND WHETHER THIS SOFTWARE FIXES IT. HE SAID THAT IT FIXES THE PROBLEM IN 95% OF THE CASES. HE REFUSED TO ANSWER WHETHER THE SPECIFIC PROBLEM THAT CAUSES THE LOSS OF POWER HAS BEEN ADDRESSED BY THE SOFTWARE THEY RECENTLY LOADED AND WHETHER IT IS CORRECTED IN MY PARTICULAR VEHICLE. SINCE I HAVE DRIVEN THIS CAR OVER 180,000 MILES WITH ONLY RECENT PROBLEMS, THIS IS INDEED A RARE OCCURRENCE. MY CONCERN IS THAT NEITHER GREG AT TURNER VOLVO (916)488-2400. OR FRANK AT VOLVO CUSTOMER CARE 800-458-1552 X 1981, SEEMS TO BE WILLING TO STATE THAT THE DEFECT THAT CAUSES THE POWER LOSS PROBLEM HAS BEEN ELIMINATED FROM MY CAR. I ASKED FRANK WHETHER VOLVO WAS WILLING TO PUT IN WRITING THAT THE ROOT CAUSE OF THE PROBLEM HAS BEEN IDENTIFIED AND ELIMINATED FROM MY VEHICLE, AND FRANK SAID HE DID NOT KNOW WHETHER VOLVO IS WILLING TO DO THAT. I HAVE OPENED A FORMAL COMPLAINT WITH VOLVO AND AM AWAITING THEIR RESPONSE. *JB