ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
RE: VIN [XXX] I AM WRITING THIS LETTER IN REGARDS TO THE 2003 TOYOTA SEQUOIA I PURCHASED IN JANUARY 2003 WITH APPROXIMATELY 40 MILES FROM TOYOTA TOWN DEALERSHIP IN STOCKTON CALIFORNIA. AFTER MAKING SEVERAL ATTEMPTS TO RESOLVE THIS PROBLEM WITH THE DEALERSHIP, I AM NOW WRITING TO YOU AS A LAST RESORT. MY VEHICLE EXPELS A VERY STRONG AMMONIA SMELL FROM THE VENT SYSTEM AFTER ACCELERATION. THE SMELL HAS BEEN STRONG ENOUGH TO MAKE ONE SNEEZE OR YOUR EYES WATERY. THE THIRD AND FINAL TIME I TOOK MY VEHICLE TO THE DEALERSHIP FOR A SOLUTION, THE TECHNICIAN INFORMED ME HE HAD CONTACTED TOYOTA MANUFACTURER MECHANICS. THEY STATED IT WAS A CONDENSATION SMELL FROM THE AIR-CONDITIONING SYSTEM THAT WAS VERY COMMON. THEY SUGGESTED USING THE AIR CONDITIONING SYSTEM MORE OFTEN. I INFORMED HIM I WAS AWARE OF THAT SMELL BUT THAT WAS ALSO DIFFERENT FROM THE AMMONIA. THE REPRESENTATIVE INFORMED THEY WOULD CONTACT ME WHEN THE MANUFACTURER HAD A SOLUTION. HE WANTED TO SET UP ANOTHER APPOINTMENT TO SERVICE MY CAR, BUT I REFUSED. TOYOTA TOWN HAD THE CAR TWICE BEFORE TO CHECK THE PROBLEM AND DID NOT COME UP WITH A SOLUTION, BUT WAS ONLY ABLE TO INCONVENIENCE ME FROM GETTING TO WORK ETC. I AM DISAPPOINTED THAT I HAVE HAD MY VEHICLE FOR 9 MONTHS AND CANNOT RELAX BECAUSE I HAVE AN ONGOING PROBLEM THAT HAS NOT BEEN FIXED, BUT YET I AM PAYING FOR IT. THE AMMONIA SMELL IS NOT NORMAL AND IT IS NOT COMFORTING TO KNOW THAT TOYOTA DOES NOT STAND BY THEIR WORD AND TRY TO COME UP WITH A SOLUTION. THANK YOU IN ADVANCE FOR LOOKING INTO THIS MATTER. PLEASE FEEL TO CALL ME AT[XXX]. SINCERELY, [XXX]. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
