I RECENTLY PURCHASED A TOYOTAL HIGHLANDER WHICH HAS A HEADREST PROBLEM - IT IS SO LARGE THAT IT PUSHES THE HEAD OF THE PERSON IN THE SEAT FORWARD TO THE POINT IT IS VERY VERY UNCOMFORTABLE - IN MY CASE VERY PAINFUL. NEITHER THE DEALER NOR TOYOTA WILL HELP ME WITH THE PROBLEM. I AM NOT THE ONLY ONE WHO IS HAVING A PROBLEM WITH THE HEADREST - NEIGHBORS ARE AND I HAVE SEEN PEOPLE DRIVING HIGHLANDERS WITHOUT HEADRESTS, WHICH ARE A SAFETY ISSUE. IN MY CASE IT IS DEFINITELY A SAFETY PROBLEM - I WAS REAR ENDED TWICE IN A VEHICLE WITHOUT A HEADREST AND AM SUFFERING CERVICAL SPINE PROBLEMS AS A RESULT. WE NEED HELP WITH THIS PROBLEM.