TL*THE CONTACT OWNS A 2005 TOYOTA HIGHLANDER. THE CONTACT STATED THAT UPON STARTING HER VEHICLE IT ACCELERATED FORWARD AND CRASHED INTO HER GARAGE. PREVIOUSLY, WHEN SHE WAS TRYING TO PARK THE VEHICLE, IT ACCELERATED AND LUNGED FORWARD WHEN SHE WAS FORCED TO APPLY EXTREME PRESSURE TO THE BRAKES IN ORDER TO STOP THE VEHICLE. AN INVESTIGATOR FROM THE MANUFACTURER ADVISED HER THAT HE WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
2008
TIRES
ON MARCH 2, 2009 I RENTED A SUV FROM HERTZ AT THE SALT LAKE CITY AIRPORT. UPON PICKING UP THE CAR I COMMENTED TO THE PERSON CHECKING ME OUT THAT THE TIRE TREAD DEPTH LOOKED VERY LOW FOR AN SUV THAT WOULD BE USED IN THE SNOW. SHE SAID SHE WOULD MAKE NOTE OF IT. WHEN I ARRIVED AT MY DESTINATION 230 MILES AWAY I USED A PENNY TO CHECK THE DEPTH. I CALLED HERTZ TO ASK FOR ASSISTANCE TO GET THE TIRES REPLACED. ROADSIDE ASSISTANCE SAID THERE WAS A GOODYEAR DEALER IN THE CITY I WAS IN BUT WOULD HAVE TO GET APPROVAL. THE MANAGER AT THE HERTZ IN SLC SAID HE WOULD NOT APPROVE NEW TIRES. I STOPPED AT A TOYOTA DEALER WHO CHECKED THE TIRE TREAD DEPTH, THE DEPTH RANGED FROM 2/32 TO 3/32, THE SERVICE MANAGER STATED THE TIRES WERE UNSAFE. SHOULD THE NHSTB INVESTIGATE CAR RENTAL COMPANIES WHO MAY BE PLACING THE SAFETY OF CUSTOMERS AT RISK TO SAVE MONEY? *TR
