I NOTICED A CLUNKING NOISE AND "SENSATION" IN THE STEERING WHEEL WHEN TRAVELING AT A SLOW SPEED ESPECIALLY WHEN TURNING CORNERS OR ON A BUMPY ROAD. IN DECEMBER, 2007 I TOOK THE HIGHLANDER TO THE DEALER AND WAS FIRST TOLD THAT IT WAS NOT A PROBLEM AND JUST NEEDED SOME LUBRICATION. WHEN I QUESTIONED THE SERVICE MANAGER FURTHER ABOUT THE POSSIBILITY OF IT BEING DANGEROUS, I WAS TOLD THAT IT "COULD BE A PROBLEM AND THAT THE STEERING SHAFT SHOULD BE CHANGED". I WAS TOLD THAT THE COLUMN COULD "LOCK UP", CAUSING LOSS OF STEERING. AFTER FURTHER QUESTIONING, THE DEALERSHIP GAVE ME A COPY OF THE TOYOTA TECHNICAL SERVICE BULLETIN DATED FEBRUARY 2006, OBVIOUSLY TOYOTA WAS WELL AWARE OF THE POSSIBLE DANGER, I WAS ALSO TOLD THAT IT WAS NOT AN UNUSUAL PROBLEM. THEY WOULD FIX THE PROBLEM AT A COST OF $450 TO ME SINCE THE CAR WAS NO LONGER UNDER WARRANTY. MY WARRANTY EXPIRED IN MAY OF 2007, ALMOST A YEAR AFTER THE TECHNICAL SERVICE BULLETIN WAS ISSUED. IT APPEARS THAT TOYOTA PURPOSELY HAS NOT ISSUED A RECALL IN ORDER TO SAVE MONEY. THOSE OF US WHO OWN A 2004 HIGHLANDER ARE NOW OUT OF WARRANTY AND OUT OF LUCK. SINCE THIS IS A POTENTIAL DANGER AND TOYOTA WAS AWARE OF THE PROBLEM FOR WELL OVER A YEAR, I BELIEVE THAT TOYOTA SHOULD BE RESPONSIBLE FOR ALL NEEDED REPAIRS AND A RECALL ISSUED. *TR
2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HEAD LIGHTS WERE TOO DIM, MAKING IT DIFFICULT FOR NIGHT DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND ADJUSTED THE LIGHTS HOWEVER, THE FAILURE WAS NOT REMEDIED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 4,000. ... UPDATED 02/27/13 *BF UPDATED 03/04/13
