I BEGAN TO SMELL THE ODOR OF RAW GASOLINE AS THE TEMPERATURES BECAME CONSISTENTLY IN THE SINGLE TO SUB-ZERO RANGE. I CONTACTED SUBARU OF AMERICA AND SET UP AN APPOINTMENT WITH MY SUBARU DEALER FOR JAN. 3RD. THE DEALER INFORMED ME THAT THE FUEL LINES AND CLAMPS WOULD NEED TO BE REPLACED AT A COST OF $500 (AFTER AN ~ $300 COMPENSATION). I REBUTTED AND ASKED SOA TO PAY FOR EVERYTHING AS THIS SEEMS LIKE A FUNDAMENTAL ENGINEERING/DESIGN FLAW AND IT IS ALSO THE 2ND TIME THAT I HAVE HAD TO MAKE THIS REPAIR (FIRST TIME WAS WHEN THE CAR HAD ~40,000 TO 50,000 MILES ON IT)- HAD TO REPLACE THE INTAKE GASKETS AS WELL (PER DEALER). THEY HAVE DECLINED TO COMPENSATE ME FURTHER AND CLAIM THE ISSUE IS AGE RELATED. WHEN I ASKED (SOA) IF THIS WAS A KNOWN ISSUE FOR NEWER SUBARUS, THEY SAID THEY DID NOT KNOW. I ASKED IF THEY DID NOT KNOW OR COULDN'T SAY AND THE RESPONDED "BOTH". BOTTOM-LINE: FUEL LEAKS, OF THIS NATURE DUE TO POOR DESIGN, SHOULD NOT BE SOMETHING CONSUMERS SHOULD HAVE TO WORRY ABOUT NONE-THE-LESS PAY FOR. *TR
2013
WHEELS
WHEN I MAKE A HARD RIGHT TURN, SUCH AS PULLING OUT INTO THE NEAR LANE OR PARKING, MY FRONT PASSENGER TIRE COMES IN CONTACT WITH MY FENDER WELL - SPECIFICALLY THE BODY MOLDING AND VIOLENTLY. WHEN MEASURING MY HUB (CENTER) TO HUB (CENTER), THE PASSENGER SIDE OF THE CAR IS A FULL .5 INCH CLOSER THAN THE DRIVER SIDE. YOU CAN ALSO MEASURE THE DISTANCE BETWEEN THE FRONT TIRE TO FENDER WELL AND SEE THAT THE PASSENGER SIDE IS CLOSER TO THE BACK OF THE FENDER WELL THAN THE DRIVER SIDE. I NOTIFIED WEST HOUSTON SUBARU IN LATE DEC. 2012 OF THE PROBLEM SO THEY CHECKED THE ALIGNMENT & MEASURED THE AFOREMENTIONED HUB/TIRE/FENDER DISTANCES. THEY ACKNOWLEDGED A DISCREPANCY BETWEEN THE DRIVER AND PASSENGER SIDE; SAID THEY WOULD CONTACT SUBARU OF AMERICA (SOA) AND FOLLOW UP... UNFORTUNATELY I HAD TO CONTACT THEM BACK... THEN IT WAS SUGGESTED I CONTACT SOA MYSELF SO I DID ON JANUARY 8, 2013. AT THIS TIME SOA NOR THE DEALERSHIP IS WILLING TO ADDRESS MY PROBLEM HOWEVER MANY PEOPLE IN THE WWW.SUBARUOUTBACK.ORG FORUM ARE DESCRIBING THE EXACT SAME PROBLEM. [XXX] FROM SOA HAS TOLD ME THEY ARE WAITING FOR SOMETHING BUT IT IS NOT CLEAR... IN THE MEANTIME I CONTINUE TO DRIVE MY 3 YEAR OLD SON AND WIFE IN A CAR WHOSE TIRE IMPACTS THE BODY OF THE CAR!! THIS IS UNACCEPTABLE!! PLEASE HELP ME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). 8TR