S10 DIRECT REPLY LETTER TO THE SECRETARY FROM REGARDING HAVING PROBLEMS WITH HIS 2008 PORSCHE CAYENNE. *TGW THE CONSUMER STATED HE EXPERIENCED NUMEROUS SAFETY PROBLEMS WITH THE ELECTRICAL SYSTEM AND BRAKES. THE CONSUMER STATED HE FILED TWO SEPARATE ARBITRATION AGAINST THE DEALER AND THE MANUFACTURER. THE FIRST ARBITRATION CASE WAS SETTLED IN 2009, WITH THE EXPECTATION ALL OF THE PROBLEMS WITH THE VEHICLE, CURRENT, PAST AND PRESENT WOULD BE PROPERLY IDENTIFIED AND RESOLVED. SINCE THE INITIAL ARBITRATION CASE, THE CONSUMER HAD TO TAKE THE VEHICLE BACK TO THE DEALER 11 TIMES FOR THE SAME ELECTRICAL/SOFTWARE PROBLEM. THE ON-GOING PROBLEM UNCONTROLLABLY AFFECTED THE PROPER POSITIONING OF THE OUTSIDE MIRRORS AND THE OVERALL SAFETY ASPECT WHEN OPERATING THE VEHICLE. THE DEALER REPLACED THE ONBOARD COMPUTER CONTROL MODULE SEVEN TIMES, AS THEIR FIELD TECHNICAL EXPERT SUSPECTED THERE WAS AN UNIDENTIFIABLE ELECTRICAL SHORTAGE OR A COMPUTER RELATED SOFTWARE VIRUS SOMEWHERE WITHIN THE ELECTRICAL SYSTEM. THE CONSUMER BELIEVED THE DEALER HAD NO IDEA HOW TO RESOLVE THE PROBLEM.
2009
ELECTRONIC STABILITY CONTROL
THE ELECTRONICS ON THE CAR ARE SHOWING A SUSPENSION ISSUE. AND THE ELECTRONICS ON THE CAR DO NOT WORK FOR MORE THAN 5-7 MIN BEFORE SHUTDOWN AND RESTART. THIS INCLUDES RADIO, BLUETOOTH, GPS, ETC. WHEN THE ELECTRONICS START BACK UP THE RADIO IS TURNED ON. *TR