MY NAME IS [XXX] AND I HAVE REACHED OUT TO YOU FOR ASSISTANCE AS YOU CAN SEE FROM MY LAST EMAIL DATE OCTOBER 26, 2010. NEEDLESS TO SAY MY ISSUES HAVE STILL NOT BEEN RESOLVED AND I WOULD LIKE TO TAKE THIS TO A HIGHER LEVEL UNTIL ALL OF MY CONCERNS AND ISSUES WITH MY VEHICLE ARE FULLY HANDLED. I PURCHASED MY 2007 MITSUBISHI OUTLANDER BRAND NEW FROM THE DEALERSHIP AND PURCHASED IT AFTER READING SEVERAL EXCELLENT REVIEWS , RESEARCHING THE CAR AND KNOWING IT CAME WITH A WARRANTY FOR 5 YEARS/100,000 MILES. THIS WAS ONE OF THE KEY SELLING POINTS THAT INTRIGUED ME AND I WAS TOLD ANY AND EVERYTHING THAT SHOULD OR WOULD GO WRONG WITH THE CAR WOULD BE COVERED DURING THAT PERIOD, NO QUESTIONS OR HASSLES. I HAVE HAD NOTHING BUT TROUBLE AND HASSLE AND I VERY DISAPPOINTED IN MITSUBISHI AND FRANKLY I WILL NEVER RECOMMEND OR BUY ANOTHER MITSUBISHI AFTER THE POOR CONTINUED SERVICE I CONTINUE TO RECEIVE. I HAVE BROUGHT MY CAR IN FOR EVERY SINGLE MAINTENANCE AND TAKE VERY GOOD CAR OF IT. MY WINDOW SEAL WAS NOT SEALED PROPERLY, DRIVER'S SEAT BEGAN SQUEAKING AND MOVING BACK AND FORTH AND THE COVERS IN THE BACK SEAT AND TRUNK CAME OFF IN JANUARY 2010 AND I BROUGHT MY CAR IN , 1/14/10 AND BROUGHT THIS TO THE DEALER'S ATTENTION IN OXNARD. THEY ADVISED THEY FIXED THE ISSUE AND TIGHTENED THE BOLTS UNDER THE SEAT. THE COVERS THEY SNAPPED ON SO HARD THE CAME OFF AND WERE BROKE, THE OTHERS THEY GLUED? THE SEAL ON THE WINDOW CONTINUED TO MAKE NOISE. WEEKS LATER THE SEAT WAS DOING THE SAME THING AGAIN AND I HAVE BROUGHT IT IN: 03/30/10, 04/12/10, 05/12/10, 05/24/10, 09/30/10, 11/4/10 AND 12/2/10 ALL FOR THE SAME ISSUE WITH THE SEAT AND IT IS STILL NOT FIXED. I HOPE YOU CAN SEE AND UNDERSTAND NOW WHY I'M SO UPSET. I HAVE HAD THIS EXPERIENCE WITH EVERY SINGLE ISSUE I BRING UP AT THIS DEALERSHIP. I HAVE BEEN WORKING WITH LUPE @ YOUR CORPORATE OFFICE, WHO IS WONDERFUL, BUT SHE CAN ONLY DO SO MUCH AND I DO NOT BELIEVE THIS IS HER FAULT. ON 1. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2014
SEAT BELTS
THE CENTER SEAT BELT IS VERY UNSAFE. ONCE THE LATCH IS RELEASE, IT GOES BACK TO THE TOP CORNER, BUT IT HIT MY SON IN THE EYE AND FOREHEAD. ONCE YOU REMOVE THE SEAT BELT( CENTER PASSENGER), THE BELT ROLLS UP VERY QUICKLY(UPPER BACK CORNER), SO THE PASSENGER ON THE THIRD ROW HAS TO BE CAREFUL. I HAVE THREE BOYS AND THEY ARE NOT VERY CAREFUL AND THEY ALSO ASSUME THAT THE SEAT BELT WOULD NOT ROLL UP SO QUICKLY. IT VERY UNSAFE AND BAD DESIGNED. *TR