I WAS PULLING INTO MY WORK PARKING LOT WHEN THE TRANSMISSION SUDDENLY STOPPED ENGAGING. I HAD TO PUSH THE VEHICLE INTO A SPACE. MECHANIC CONFIRMS I NEED A NEW TRANSMISSION. I DISCOVERED THAT THERE IS A KNOWN ISSUE WITH THE TRANSMISSION OF THIS VEHICLE, I CALLED MERCURY/FORD AND HAD TO REFERENCE THE CASE # MYSELF FOR THEM TO FIND IT. THE CUSTOMER SERVICE REPRESENTATIVE CONFIRMED THAT MY VEHICLE MET THE SPECIFIC REQUIREMENTS FOR THE CUSTOMER SATISFACTION PROGRAM (CSP: 09B10) - ALL THE WAY DOWN TO A SPECIFIC MANUFACTURING PLANT UP TO A SPECIFIC MONTH AND DATE BUT BECAUSE THEY STOPPED HONORING THOSE IN 2011 I AM NOT ELIGIBLE. I AM THE 2ND OWNER OF THIS VEHICLE AND HAD NO WAY TO KNOW THIS WAS A HAZARD, NOT WAS THE DEALER AWARE AS FORD/MERCURY HAD APPARENTLY REMOVED THE CSP NUMBER FROM THE FILES ONCE IT EXPIRED. THIS IS PROVEN BY THE FACT THAT FORD/MERCURY'S OWN REPRESENTATIVE DIDN'T' SEE IT LINKED TO MY VEHICLE, I HAD TO MENTION IT SPECIFICALLY AND THEN SHE CONFIRMED THAT IT DID APPLY TO MY VEHICLE AND WAS UNASSOCIATED WITH IT AT EXPIRATION. AS SUCH, THERE IS NO WAY TO KNOW WHETHER THIS WAS ADDRESSED OR EVEN AN ISSUE. MY CONCERN IS HAD IT BEEN 20 MINUTES EARLIER THAT THE TRANSMISSION WENT OUT, MY 3 1/2 YEAR OLD DAUGHTER AND I WOULD HAVE BEEN GOING HIGHWAY SPEEDS ON A 6 LANE HIGHWAY!! VERY DANGEROUS! FORD/MERCURY SHOULD HAVE TO RECALL THIS ITEM, WHICH IS CLEARLY A KNOWN MANUFACTURING ISSUE. I SHOULD NOT HAVE TO PAY $2000 TO FIX SOMETHING THAT THEY DID INCORRECTLY FROM THE FIRST AND POSES A GREAT SAFETY RISK! *TR
2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
I HAVE A 2007 MERCURY MARINER I PURCHASED IN APRIL 2007. THE VEHICLE HAS BEEN IN THE SHOP 4 TIMES NOW. 3 OF THE 4 TIMES BECAUSE SOMETHING HAS "GONE OUT" ON THE VEHICLE I.E. THE GAS PEDAL, THE WHEEL BEARINGS, THE TENSION PULLEY. I ALSO FOUND OUT FROM THE DEALERSHIP THAT THAT MANUFACTURER NEVER PUT THE BOLTS ON THE TOP OF MY ENGINE TO COVER THE SPARK PLUGS. I CONTINUE TO HAVE A PROBLEM. THESE LAST THREE INCIDENTS HAVE BEEN WITHIN THE LAST MONTH AND A HALF MY VEHICLE HAS BEEN IN THE SHOP GETTING NEW PARTS. I HAVE ALWAYS BOUGHT USED. THIS IS THE FIRST VEHICLE I HAVE EVER PURCHASED A NEW VEHICLE AND I FIND IT HARD TO BELIEVE IT SHOULD HAVE THIS MANY PROBLEMS. EVERYTHING SO FAR IS COVERED UNDER WARRANTY, BUT IN 1,000 MILES I HAVE NO WARRANTY. I CAN'T IMAGINE HOW MUCH IT IS GOING TO COST IF SOMETHING ELSE "GOES OUT" ON MY BRAND NEW VEHICLE. *TR