2004 MAZDA RX-8: WHILE ATTEMPTING TO SWING DRIVER SIDE SUN VISOR DOWN FOR USE, THE SUN VISOR SEPARATED AT THE TOP MOLDED PLASTIC SEAM EDGE AND NO LONGER STAYS IN UPRIGHT POSITION, BLOCKING DRIVER'S VISION. VISOR HAD TO BE FORCIBLE REMOVED FROM ROOF ATTACHMENT STEM SINCE IT HUNG IN COMPLETE DOWN POSITION, CREATING A DRIVING HAZARD IF IT WOULD BE ALLOWED TO REMAIN. IT COULD NOT BE SWUNG TO SIDE AS THIS BLOCKED THE SIDE VISION. VISOR WAS RARELY USED, SO FAILURE WAS NOT DUE TO WEAR OR NEGLECT. THIS IS SECOND OCCURRENCE FOR EXACT SAME PROBLEM. LAST OCCURRED APPROXIMATELY 2.5 YEARS AGO, AND WAS REPLACED BY MAZDA UNDER THE ORIGINAL CAR WARRANTY AT NO COST. THE VEHICLE IS NOW BEYOND THE ORIGINAL WARRANTY PERIOD AND BEYOND THE 12 MONTH PART REPLACEMENT WARRANTY. WHEN REQUESTING THIS REPAIR RECENTLY THROUGH THE AT LOCAL MAZDA DEALER TO BE COVERED AS A LATENT DEFECT AT NO COST, EXPLAINING THIS WAS SECOND OCCURRENCE, THE SERVICE WRITER TOOK INFORMATION AND STATED HE WOULD TRY TO HAVE MAZDA COVER REPAIR AGAIN. CONTACTED SERVICE WRITER ON 11-4-09, HE STATED MAZDA DENIED MY REQUEST TO HAVE THE REPAIR COVERED AT NO COST. I HAVE A CURRENT REQUEST INTO MAZDA USA AT 800-222-5500 AGAIN REQUESTING RELIEF FOR THE REPAIR. THIS FORMAL COMPLAINT IS BEING FILED SINCE THIS IS THE SECOND OCCURRENCE FOR THE EXACT SAME PROBLEM. *TR
2010
SEAT BELTS
MY STEPDAUGHTER PLACED HER INFANT/CARSEAT IN THE REAR SEAT OF OUR 2010 MAZDA RX-8. SHE REACHED FOR THE CLOSEST SEATBELT (THAT TURNED OUT TO BE THE FRONT SEATBELT) AND LATCHED THE CAR SEAT IN PLACE. AFTER SHE SAT DOWN IN THE FRONT PASSENGER SEAT, SHE REALIZED HER MISTAKE. THREE PEOPLE ATTEMPTED TO PRESS THE BELT RELEASE HOWEVER ALL OF US FAILED. ALSO, THE BELT ROLLED IN AS IT'S DESIGNED TO SO I COULD NOT GATHER ENOUGH SLACK TO TAKE THE INFANT OUT WHILE IN THE CARSEAT. AFTER A FEW MINUTES, WE WERE ABLE TO REMOVE HER INFANT FROM THE CARSEAT, AND THEN I FORCIBLY REMOVED THE CAR SEAT. THE SEATBELT IMMEDIATELY ROLLED BACK AGAIN AS IT'S DESIGNED TO DO SO NO MATTER HOW HARD I TRIED, I COULD NOT GET THE SEAT BELT RELEASED. I TOOK THE MAZDA TO THE DEALERSHIP AND THEY STATED THEY WOULD HAVE TO BREAK THE SEAT BUCKLE IN ORDER TO FREE THE BELT. I WOULD THEN HAVE TO PURCHASE A NEW BUCKLE SINCE IT WAS OPERATOR ERROR RELATED. I COUNTERED BY ASKING WHY THE DESIGN OF THE FRONT AND REAR BUCKLES WERE SO SIMILAR CITING A PROBABLE SAFETY ISSUE. IN FACT, THE INFANTS MOTHER WAS TRAVELING AS A PASSENGER AND ONLY REALIZED THE PROBLEM WHEN SHE REACHED BACK FOR HER PASSENGER SIDE SEAT BELT. SHOULD SHE HAVE BEEN THE DRIVER, SHE MAY NOT HAVE REALIZED THE PROBLEM UNTIL IT WAS TOO LATE. THEY DID NOT HAVE AN ANSWER AND REMAINED STEADFAST WITH THEIR DECISION. THEY BROKE THE BUCKLE , AND IT WAS REPLACED. *TR