INITIAL INCIDENT AND FAILURE MILEAGE PROBABLY EARLIER. THE 15-20 STALLS EXPERIENCED HAVE OCCURRED INTERMITTENTLY WHEN STARTING FROM A STOP OR ACCELERATING FROM A STOP SLOWLY. I HAVE TAKEN THE CAR TO THE DEALER AT LEAST FOUR TIMES, BUT THE PROBLEM NEVER MANIFESTED ITSELF DURING THOSE VISITS. I FINALLY CALLED FORD CUSTOMER SERVICE WHEN I HAD THREE STALLS IN ONE DAY IN MID APRIL. FORD CUSTOMER SERVICE CASE#CAS-2461287 HAS COMPLETE DETAILS. FORD CUSTOMER SERVICE HAD THE DEALER INSTALL A UNIT WHICH HAD A BUTTON TO BE PRESSED DURING EACH INCIDENT. I PRESSED THE BUTTON THREE TIMED (MAX ALLOWED). ONE INCIDENT WAS A DEFINITE STALL, THE OTHER TWO, WERE WEAK. THE DEALER RESULTS INDICATED THAT THE CAR WAS OPERATING NORMALLY AND THAT ONE PRESS WAS DONE WHILE THE CAR WAS IN PARK (NOT TRUE) WHICH I TOLD THE DEALER AND FORD CUSTOMER SERVICE. I RECEIVED NO SATISFACTION OTHER THAT AN X-PLAN DEAL ON A NEW CAR, WHEN I TOLD THEM I WANTED TO SELL THE CAR AND WOULD NOT BUY ANOTHER FORD PRODUCT. TODAY, I BECAME AWARE THAT THE PROBLEM IS MORE WIDESPREAD SO I WILL NOT USE THE X-PLAN. WHILE MY STALLING PROBLEM WITH ECO-BOOST IS NOT AS SERIOUS AS SOME, I HAVE READ ABOUT. IT REMAINS A SERIOUS SAFETY ISSUE. THE AR IS UNDER WARRANTY WITH 31,000 AND SEVEN MONTHS OF 48 REMAINING. I AM NOT CERTAIN WHAT COMPONENT IS FAILING. ..UPDATED 07-05-13 *BF
2012
ELECTRICAL SYSTEM
POWER LIFTGATE OPENED WITHOUT COMMAND WHILE BEING DRIVEN ON HIGHWAY WITHOUT COMMAND AND WOULD NOT RESPOND TO INTERIOR CONTROL OR KEYFOB TO CLOSE AND HAD TO CLOSE MANUALLY. LIFTGATE OPENED ON THREE ADDITIONAL OCCASIONS WITHIN 45 MINS OF THE FIRST OCCURRENCE. THE THIRD OCCURRENCE RESULTED IN THE LIFTGATE BEING DAMAGED, (REPAIR EST AT $2,500), WHILE ENTERING AN UNDERGROUND PARKING GARAGE. IN ALL OCCURRENCES, THE LIFTGATE HAD TO BE CLOSED MANUALLY AS IT WOULD NOT RESPOND TO THE INTERIOR CONTROL OR KEYFOB. VEHICLE WAS TAKEN TO A LOCAL LINCOLN DEALERSHIP WHERE IT REMAINED FOR 42 DAYS WITHOUT BEING REPAIRED. DEALERSHIP COULD NOT DUPLICATE CONDITION AND REPAIRS WERE NOT MADE. FORD OGC DENIED CLAIM TO REPAIR RESULTING DAMAGE TO DUE TO MALFUNCTION. OWNERS OPINION IS THAT THE VEHICLE HAS A SERIOUS SAFETY DEFECT WHICH COULD RESULT IN CARGO FALLING FROM THE VEHICLE WHILE BEING DRIVEN ON THE HIGHWAY AND CAUSE AN ACCIDENT OR MULTI VEHICLE PILE-UP DUE TO DRIVERS ATTEMPTING TO AVOID OR COLLIDING WITH OBJECTS FALLING FROM THE VEHICLE IF THE LIFTGATE OPENS AGAIN WITHOUT COMMAND. FORD/LINCOLN CUSTOMER COMPLAINT CASE [XXX] FILED 16 OCT 12. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR