S10 APPROPRIATE HANDLING-LETTER FROM REGARDING SAFETY COMPLAINTS REGARDING THE 2004 LEXUS ES 330 *TGW THE CONSUMER STATED THE LEFT UPPER STRUT MOUNT BOLT WAS LOOSE, THE WIRING SYSTEM WAS DEFECTIVE IN WHICH THE HOOD CARPET, OXYGEN SENSOR WIRES AND RADIATOR HOSE CAUGHT ON FIRE, BUT MANAGED TO GO OUT BY ITSELF. THE DEALER CONCLUDED THAT NO CONCLUSIVE CAUSE TO THE UNDER HOOD FIRE WAS FOUND. ALSO THE BRAKES WERE DEFECTIVE. THE CONSUMER HAD DIFFICULTY STOPPING WHEN A VEHICLE IN FRONT OF HIM SLOWED DOWN TO STOP. THE BATTERY HAD TO BE REPLACED BECAUSE THE VEHICLE WOULD NOT START. (THE CONSUMER WROTE IN ON BEHALF OF HER FATHER OWNS THE VEHICLE) *JB
2004
POWER TRAIN
I WAS IN A GROCERY STORE PARKING LOT WHEN I STARTED MY CAR AND AS I PUT IT IN GEAR THE CAR SPED OUT OF CONTROL. I WAS LUCKY TO HAVE AVOIDED THE OTHER CARS IN THE LOT BECAUSE THE BRAKES DID NOTHING BUT SQUEAL. UPON HITTING A CURB ON THE FAR END OF THE PARKING LOT, THE CAR SPUN AROUND AND CAME TO A STOP. MY CAR WAS NOW FACING IN THE OPPOSITE DIRECTION WITH A LOT OF DAMAGE. I WAS TREATED AT THE HOSPITAL AND RELEASED BUT HAD SEVERAL MONTHS OF THERAPY ON MY NECK. A FEW MONTHS AFTER BEING RELEASED FROM THERAPY, I HAD TO RETURN FOR A SECOND ROUND BECAUSE OF NECK PAIN. TOYOTA TIED UP MY CAR FOR A MONTH TO INVESTIGATE THE MATTER AND SENT ME A LETTER STATING THAT NOTHING WAS WRONG WITH THE CAR BUT IT WAS THE AFTER MANUFACTURE MATS. WHEN I ASKED FOR A COPY OF THE INVESTIGATORS REPORT, I WAS TOLD THAT IT WAS NOT THEIR POLICY TO DO SO. I AM VERY CONCERNED THAT THEY ARE NOT RECALLING THE LEXUS ES330, AND OTHER PEOPLE MAY BE AT RISK. SINCE I STILL HAVE THE CAR, I WONDER IF THEY FIXED THE PROBLEM AND COVERED IT UP OR IF THE SAME THING MAY HAPPEN AGAIN. PLEASE INVESTIGATE PROBLEMS WITH THE LEXUS ES330 SERIOUSLY. I DO NOT FEEL THAT TOYOTA CARES ABOUT SAFETY WHEN IT MAY DIG INTO PROFITS. *TR