I HAD MY LANDROVER LR3 VEHICLE SERVICED AT THE ALEXANDRIA, VA WHILE AT THIS DEALERSHIP I REQUESTED TO HAVE SERVICE WHICH I DISCOVERED WAS ISSUED THROUGH A LANDROVER MANUFACTUREїS BULLETIN COMPLETED ALSO. *TR ON OCTOBER 23, 2007, MY VEHICLE WAS BROUGHT INTO THE BETHESDA, MD LANDROVER DEALERSHIP FOR SERVICING, INCLUDING THE MAINTENANCE WORK, REPAIR OF THE BRAKE LIGHTS AND REPAIR OF THE SUNROOF. THE DEALERSHIP STATED THAT I NEEDED REPLACEMENT TIRES AND AN ALIGNMENT I QUESTIONED THE LOGIC OF THE TIRES PREMATURELY WEARING. I DECIDED TO RESEARCH THE MATTER FURTHER. THESE CONDITIONS EXISTED WHEN THE VEHICLE WAS AT THE BETHESDA, MD LOCATION, BUT WERE NOT TAKEN CARE OF WHICH WAS PART OF THE SERVICE WARRANTY. DANIELїS PROMISED TO ME THAT HE WOULD TAKE CARE OF THE DIRECTIVEїS COSTS, I RECEIVED A PHONE CALL FROM THE PERSON WHO IDENTIFIED HIMSELF AS DENISE MATIUPA, A SUPERVISOR. DENISE STARTED THE CONVERSATION OFF BY YELLING THAT HE HAD REVIEWED THE NOTES ASSOCIATED WITH THE DECISION TO DENY ME COVERAGE AND WANT TO KNOW WHAT I WANTED. DENISE STATED THAT IT HAD NOT BEEN SERVICED WHEN IT WAS IN BETHESDA, MD. I TOLD DENISE THAT I REQUESTED IT. DENISE STATED THAT HE HAD NO RECORD OF MY REQUEST. I TOLD DENISE, HE ALSO DOESN'T HAVE ANY RECORD OF MY NOT REQUESTING IT. I REMINDED DENISE THAT IF LANDROVER PUTS OUT A DIRECTIVE, THE DEALERSHIPS RECEIVE THEM, NOT THE CUSTOMER. THE SERVICE TICKET ON THE DAY THAT I HAD MY VEHICLE IN BETHESDA, MD CLEARLY NOTES THAT THE TIRES, HENCE, THE SUSPENSION SYSTEM WAS PREMATURELY MALFUNCTIONING AND IT IS THE DEALERSHIP DUTY UNDER THE WARRANTY TO EXECUTE ALL REQUIRED ROUTINE SERVICES. DENISE STATED THAT HE WAS STICKING BY THE DECISION. PLEASE ASSIST ME AS YOU CAN IN OBTAINING A REVERSAL OF THIS DENIAL DECISION. *TR
2008
FUEL SYSTEM, GASOLINE
DURING HOT SUMMER MONTHS, VEHICLE EMITS VERY STRONG GAS FUMES AFTER DRIVING. IT ONLY HAPPENS IF THERE IS 1/2 TANK OR MORE OF FUEL. THIS HAS HAPPENED AT LEAST A DOZEN TIMES, AND ALSO OCCURRED ON THE THREE-YEAR OLDER MODEL THAT I HAD OF THE SAME VEHICLE. SUPPOSEDLY, THE FUEL SYSTEM WAS RE-DESIGNED FOR THE '08 MODEL, BUT THE SYMPTOMS ARE EXACTLY THE SAME. ACCORDING TO THE SERVICE REP., SHE HAS THREE OTHER CUSTOMERS WITH THE SAME COMPLAINT. THE FUMES CAN GET SO BAD THAT I AM AFRAID TO PARK IT IN MY GARAGE FOR FEAR OF THE WATER HEATER IGNITING THE FUMES. THE FUMES ARE NOTICEABLE IN THE FAMILY ROOM OF MY HOUSE, AS WELL AS THE BEDROOMS ABOVE. IF THE VEHICLE IS OUT SIDE, YOU CAN SMELL GAS FROM TWENTY FEET AWAY. WHEN IN STOP AND GO TRAFFIC, THE FUMES WILL ENTER INTO THE PASSENGER COMPARTMENT. THE DEALER INSPECTED THE VEHICLE AND COULD NOT FIND ANYTHING WRONG. LATER IN THE DAY, AFTER PICKING UP THE VEHICLE, THE GASSING HAPPENED AGAIN. THE VEHICLE WAS RETURNED TO THE DEALER ON 8/17/09 AGAIN TO HAVE THE PROBLEM CORRECTED. THEY TOLD ME THAT THE ONLY WAY THEY COULD FIX WAS IF THEY COULD RE-CREATE THE PROBLEM. THEY HAVE HAD THE VEHICLE FOR FOUR DAYS, DURING TEMPERATURES OF 105 DEGREES OR MORE, AND STILL SAY THAT IT IS NOT EMITTING GAS FUMES. SUPPOSEDLY, THE ENTIRE FUEL SYSTEM HAS BEEN INSPECTED, WITH NO DEFECTS NOTICED. THEY ALSO INFORMED ME THAT SOME OFF-GASSING IS TO BE EXPECTED, SO EVEN IF IT DOES ACT UP, THERE IS MOST LIKELY NOTHING THEY CAN DO ABOUT IT. *TR