Manufacturer: HYUNDAI-KIA AMERICA TECHNICAL CENTER INC (HATCI)
Manufacturer Id: 1034
Model: Rio
Model Year: 2009
Plant City: Sohari
Plant Company Name: Kia Motors Corporation
Plant Country: South Korea
Seat Belts All: Manual
Series: JB
TPMS: Direct
Valve Train Design: Dual Overhead Cam (DOHC)
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2002
AIR BAGS:FRONTAL
VEHICLE WAS IN A HEAD ON COLLISION WITH ANOTHER VEHICLE. UPON IMPACT, FRONT AIRBAGS DID NOT DEPLOY, ALSO, MOTOR MOUNTS FAILED, RESULTING IN DASHBOARD PUSHING INTO DRIVER AND PASSENGER. BOTH DRIVER AND PASSENGER SUSTAINED INJURIES. *AK
2009
VISIBILITY:WINDSHIELD
CAR HAS SUFFERED REPEATED STRESS CRACKS OF WINDSHIELD. CRACKS START AT SAME SPOT ON WINDSHIELD. REPAIRED ONCE UNDER WARRANTY WITH HUGE HASSLE WITH DEALERSHIP AND REPAIRED AGAIN BY OWNER WHEN CAR OUT OF WARRANTY. DEALER AGREES CRACKS ARE NOT RESULT OF IMPACT AS NO CHIPPING ON GLASS TO INDICATE FOREIGN BODY IMPACT. IT IS MY OPINION THAT A CAR LESS THAN FOUR YEARS OLD SHOULD NOT BE HAVING REPEATED WINDSHIELD FAILURES. DEALER'S SOLUTION IS TO SELL ME A NEW CAR. KIA'S SOLUTION IS TO HIDE BEHIND CAR BEING OUT OF WARRANTY ON SECOND FAILURE. INSPITE OF REPEATED REQUESTS BY ME AND DEALER'S KIA QUALITY ASSURANCE MANAGER, KIA CORPORATE NEVER RETURNS MY CALLS. THE ONLY CONTACT I HAVE BEEN ABLE TO MAKE IS A CUSTOMER SERVICE REP WHO JUST REPEATS "CAR IS OUT OF WARRANTY". WHEN I ASKED WHAT KIA WOULD DO IF NEW WINDSHIELDS CONTINUE TO CRACK, HIS SOLUTION WAS "FILE A CLAIM WITH YOUR INSURANCE COMPANY". CAR HAS HAD OTHER DISTURBING FAILURES, WHICH REQUIRED REPEATED TRIPS TO DEALER WHILE UNDER WARRANTY SUCH AS AIR BAG SENSOR FAILURE, REPEATED STALLING WHILE BEING DRIVEN, ETC. MOST DISTURBING IS KIA'S UNWILLINGNESS TO STAND BEHIND THEIR PRODUCT'S REPEATED FAILURES ONCE CAR IS OUT OF WARRANTY. *TR