REFERENCE COMPLAINTS 10244597, 10247128. TODAY, DRIVING IN THE RAIN, LIGHTS DIMMED AND CAR HESITATED, EVENTUALLY STALLING WHILE IN MOTION. WHILE WE WERE AT A STOP, THE CAR AGAIN STALLED AND TOOK SEVERAL TRIES TO RESTART. I NO LONGER DRIVE WITH THE CHILDREN IN THE CAR, AND HAVE NOT SINCE THE PREVIOUS INCIDENT AT 61K. I HAVE TRIED CONTACTING JEEP THROUGH MY DEALER, WITH NO RESPONSE. TODAY I SENT AN EMAIL VIA THEIR WEBSITE, HOWEVER, I AM NOT HOPEFUL OF ANY RESPONSE. THIS WILL BE THE FINAL TIME I WILL FILE A COMPLAINT, AS I HAVE CALLED THE BANK AND TOLD THEM TO COME AND GET THE CAR. I CAN ONLY HOPE THAT THE PERSON WHO CONSIDERS PURCHASING MY CAR, AS I AM SURE ANOTHER UNSCRUPULOUS SALESMAN WILL PUT THE CAR UP FOR SALE, DOES HIS OR HER RESEARCH AND FINDS THE COMPLAINTS I HAVE FILED HERE AND WITH THE PA ATTORNEY GENERAL'S OFFICE. *TR
2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
JEEP WOULD NOT START. STARTER CONTINUED TO TURN CHECK ENGINE LIGHT ILLUMINATED. WAS ABLE TO GET ENGINE STARTED ONCE BUT STARTER DIDN'T DISENGAGE. HAD VEHICLE TOWED TO DEALERSHIP. DEALERSHIP WAS UNABLE TO INVESTIGATE IT FOR FOUR DAYS (THURS. - SUNDAY) WHEN I CALLED ON MONDAY AFTERNOON THEY COULD NOT LOCATE MY VEHICLE IN THE COMPUTER. I CONTACTED THE SERVICE MANAGER. HALF AN HOUR LATER THEY TOLD ME MY JEEP NEEDS A NEW FUEL PUMP AND WOULD BE READY TOMORROW AFTERNOON. THEY COULDN'T FIND IT EARLIER BECAUSE THE TECHNICIAN DID NOT ENTER THE VEHICLE IN THE COMPUTER UNDER MY NAME. THE JEEP IS 2 MONTHS OLD WITH ONLY 1600 MILES ON IT. I ONLY GOT A RENTAL CAR FOR MY TROUBLES BECAUSE I PURCHASED AN EXTENDED WARRANTY. NORMAL WARRANTY MAKES NO PROVISIONS FOR A LOANER VEHICLE. THIS IS NOT THE 5 STAR SERVICE I HAVE COME TO EXPECT. A BRAND NEW VEHICLE THAT DOESN'T START SHOULD RECEIVE PRIORITY STATUS. IF I HAD KNOWN IT WOULD TAKE DESERT DODGE 4 DAYS TO LOOK AT MY VEHICLE I WOULD HAVE HAD IT TOWED TO THE OTHER 5 STAR DEALER IN LAS VEGAS OR WAITED FOR AN APPOINTMENT AS I STILL HAVE TO PAY TAX ON THE RENTAL CAR AND MY WARRANTY IS ONLY FOR 5 DAYS. *TR