Other Engine Info: Supercharged, Emission Control System - US/Canada ULEV
Plant City: Browns Lane
Plant Country: England
Seat Belts All: Manual
Steering Location: Left Hand Drive (LHD)
Transmission Style: Automatic
Trim: XKR
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2007
POWER TRAIN
MY WIFE AND I NEARLY SUFFERED A FATAL ACCIDENT OWING TO WHAT TURNED-OUT TO BE A KNOWN DEFECT IN THE JAGUAR MOTOR MANAGEMENT SOFTWARE RESIDENT IN OUR AND LIKELY EVERY 2007 AND LATER SUPERCHARGED JAGUAR ENGINE. OUR AUTOMOBILE, WITH 2800 MILES ON THE ODOMETER, WITHOUT WARNING WENT FROM ACCELERATING INTO THE IDLE MODE AND THEN REMAINED UNRESPONSIVE TO THROTTLE INPUT PLACING THE AUTOMOBILE IN A DEADLY їT-BONE,ї FORTUNATELY, THE DRIVER OF THE LINCOLN SUV (I CAN STILL SEE THE GRILL IN THE PASSENGER WINDOW AND HEAR MY WIFEїS SCREAMS), MANAGED TO STOP HIS VEHICLE JUST INCHES FROM THE PASSENGER DOOR. JAGUAR CALLS THE CONDITION THAT DISABLED THE CAR WITHOUT WARNING ITS "LIMP MODE." THE їLIMP MODEї WAS FURTHER DESCRIBED BY THE DEALER AND A REPRESENTATIVE OF JAGUAR MANAGEMENT AS їA MEANS OF PROTECTING A DRIVE-BY-WIRE ENGINE FROM DAMAGE.ї SUBSEQUENT CORRESPONDENCE AND INCREDIBLY UNPRODUCTIVE AND ILL-INFORMED WITH CONVERSATIONS WITH JAGUAR OFFICIALS IN NEW JERSEY REVEALS THAT WHILE THEY TOO KNOW THIS CONDITION EXISTS THEY INTEND TO DO ABSOLUTELY NOTHING ABOUT IT UNLESS A CUSTOMER COMPLAINS. GIVEN ALL THE ABOVE AND A GREAT DEAL MORE, I REQUEST ODI, IN THE INTERESTS OF AMERICAN PUBLIC SAFETY AND TO ENFORCE CORPORATE INTEGRITY AND RESPONSIBILITY LAWS; REQUIRE JAGUAR TO CONDUCT A PUBLIC, IMMEDIATE RECALL AND PERMANENT REPAIR OF ALL VEHICLES EQUIPPED WITH THE DEFECTIVE SOFTWARE, AND FURTHER, THAT JAGUAR BE REQUIRED TO CERTIFY IN WRITING TO EVERY OWNER AND PERSPECTIVE BUYER A PERMANENT FIX TO THE PROBLEM HAS BEEN MADE AND THAT JAGUAR WILL REMAIN ACCOUNTABLE FOR ENSURING SUCH FOR THE LIFE OF THE VEHICLE. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. I HAVE A GREAT DEAL OF INCREDIBLE DOCUMENTATION ON THE INCIDENT AND SUBSEQUENT DISCUSSIONS WITH JAGUAR OFFICIALS. I LOOK FORWARD TO WORKING WITH ODI TO QUICKLY AND PERMANENTLY RESOLVE IT. *TR