ON JUNE 20, 2010, MY WIFE TOOK HER MOTHER ON A TRIP TO THE MIDWEST. WHEN SHE STARTED BACK, THE SHAKING BECAME EXTREMELY BAD, AND THE NOISE WAS DEAFENING. THE CLOSEST HONDA DEALER WAS MIDDLEKAUFF HONDA, TWIN FALLS IDAHO. THEY SAID SHE WAS RUNNING ON THE STEEL BELTS OF THE 2 REAR TIRES, AND THAT THEY WOULD NEED TO BE REPLACED. HE SAID HE DIDNїT HAVE THE HONDA PARTS TO CORRECT/REPAIR THE DEFECTIVE HONDA PARTS, BUT HE WOULD DO A 4 WHEEL ALIGNMENT, AND WITH 2 NEW TIRES SHE SHOULD BE ABLE TO GET HOME, THEN TAKE THE ISSUE UP WITH OUR LOCAL HONDA DEALER. THE COST OF THIS SERVICE, AND (INFERIOR) TIRES TO THE VEHICLE WAS $269.31. ON JULY 16, 2010 WE TOOK THE CAR (MILEAGE 26234) INTO OUR DEALER WHO REPLACED THE DEFECTIVE PARTS AND DID ANOTHER ALIGNMENT AT NO CHARGE TO US. OUR SERVICE MANAGER ASKED WHY TWIN FALLS HONDA DID A 4 WHEEL ALIGNMENT, AS IT DID NOT FIX THE PROBLEM WITHOUT REPLACING THE DEFECTIVE HONDA PARTS. WE TOLD HIM THE TWIN FALLS HONDA DEALER SAID IT SHOULD BE DONE. OUR LOCAL SERVICE MANAGER TOLD US THAT THE HONDA CIVIC HYBRID IS VERY PARTICULAR ABOUT THE TYPE OF TIRES YOU PUT ON IT. THE DELTA MAJESTIC TIRES PUT ON IN TWIN FALLS, BESIDES BEING NOISIER, MAY REDUCE GAS MILEAGE. HE SAID THE ORIGINAL DUNLOP TIRES WOULD HAVE BEEN BEST. WE ARE EXTREMELY DISAPPOINTED WITH HONDA USA REGARDING THIS DEFECT, THE DAMAGE CAUSED, WHAT IT HAS COST US, AND LOVED ONES LIVES PUT IN JEOPARDY! THIS WAS CAUSED BY A KNOWN DEFECT, PER HONDA SERVICE BULLETIN 08-001. WE ARE ASKING THAT HONDA USA LIVE UP TO ITїS REPUTATION FOR CUSTOMER SERVICE, WITHOUT US NEEDING TO SEEK FURTHER RECOURSE, AND THAT; OUR UNNECESSARY MONEY SPENT FOR THE 4 WHEEL ALIGNMENT AND 2 INFERIOR TIRES IN TWIN FALLS BE REFUNDED TO US, AND ALL FOUR TIRES BE REPLACED WITH THE ORIGINAL DUNLOP MODEL. *TR
1995
AIR BAGS:FRONTAL
CONSUMER DIRECTLY HIT A WALL AT APPROXIMATELY 55-60 MPH, DUAL AIRBAGS DID NOT DEPLOY, CAUSING INJURIES.. DEALER CLAIMS NOTHING IS WRONG WITH AIRBAGS. *AK