TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE WOULD JERK VIOLENTLY AND SPUTTER WHEN ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE HAD ALSO STALLED ON A FEW OCCASIONS WITHOUT WARNING. IN ADDITION, THE VEHICLE WOULD JERK WHEN DRIVING 16-18 MPH. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 9,000.
2013
AIR BAGS
DEAR SAFETY OFFICER, THIS IS TO BRING TO YOUR ATTENTION THAT I WISH TO PURSUE LEGAL ACTION AGAINST GMC. MY LIFE WAS AT RISK IN AN ACCIDENT. AS IT IS ACCIDENTS ARE UN-WELCOMED, TO ADD TO IT THE SAFETY FEATURE (AIRBAGS) FROM MY GMC VEHICLE CHASIS NO [XXX],ORIGIN CANADA,REGISTER IN UAE DID NOT FUNCTION AT ALL. A DEPLOY SIGN APPEARED ON THE DISPLAY, BUT NONE OF THE AIRBAGS FUNCTIONED AS REQUIRED. THE VEHICLE WAS PURCHASED BRAND NEW LESS THAN A YEAR AGO UNDER WARRANTY WITH COMPLETE SERVICE HISTORY. THE DAMAGE WAS SO MUCH TO THE VEHICLE THAT MY INSURANCE COMPANY DECLARED IT AS TOTAL LOSS AND ARE SETTLING WITH ME FOR THE AMOUNT THEY HAD INSURED THE VEHICLE FOR (OR A SUITABLE SUM). DESPITE THE EXTENT OF THE DAMAGE, THE AIRBAGS DID NOT FUNCTION, PUTTING MY LIFE AT RISK. A GMC REPLY WHICH PUTS SERIOUS QUESTIONS ON THE REAR IMPACT TEST PRACTICED IN DESIGN .A AIRBAG SYSTEM INTEGRATED WITH SEAT BELT AND WARNING SIGN, UPON CRASH FULLY EXTENDED BUT DID NOT ROLL BACK TO FACTORY SETTING IS CLEAR SIGN FOR VISUAL EVIDENCE.A EDR(EVIDENT DATA RECORDER)WILL NOT BE ACCESSED BY THE CUSTOMER DUE TO RIGHTS HELD BY THE MANUFACTURER FOR WARRANTY. AS SAFETY IS THE NORMS FOR US VEHICLES,A COMPLETE FAILURE OF MULTIPLE COLLISION RAISES THE DOUBT OF GMC COMPLYING WITH SAFETY DURING DESIGN AND TEST EXECUTION.WHAT WOULD BE THE MALFUNCTION OF SAFETY SYSTEM COULD BE INVESTIGATED IN ORDER TO MINIMIZE THE FATALITY IN THE DESIGN FEATURES.A THOROUGH INVESTIGATION IS NEEDED AFTER THE FINDING OF EDR RECORDINGS.I WILL BE RELIEVED IF THE FUTURE DESIGN IMPROVEMENT WILL SAVE MANY LIVES FROM SIMILAR CRASHES. IT WOULD BE MERCY OF GOD NOT BECAUSE OF AIRBAGS TWO LIVES HAVE BEEN SAVED . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
