TL*THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED SHE RECEIVED A RECALL NOTICE FOR RECALL 09V489000 (VISIBILITY: DEFROSTER/ DEFOGGER SYSTEM, GM SAFETY RECALL #090298). THE SOFTWARE IN THE CENTER OF THE INSTRUMENT PANEL CAUSED THE HEATING, AIR CONDITIONING, DEFROST, AND RADIO CONTROLS, AS WELL AS THE PANEL ILLUMINATION TO FAIL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP WHERE THE COMPUTER MODULE IN THE CENTER INSTRUMENT PANEL WAS REPLACED. HOWEVER, THE REPAIR DID NOT REMEDY THE PROBLEM. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND SHE WAS TOLD THEY REPLACED THE INSTRUMENT PANEL AND CANNOT EXPLAIN THE REASON WHY IT IS NOT FUNCTIONING PROPERLY. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT SOMEONE WOULD RETURN HER CALL ABOUT THE REPAIR COSTS. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 21,000
2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 GMC TERRAIN. THE CONTACT STATED THAT WHILE TRAVELING 55 MPH, THE VEHICLE CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NOSE AND LIP. THE FAILURE AND CURRENT MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
