GVWR: Class 2E: 6,001 - 7,000 lb (2,722 - 3,175 kg)
Make: GMC
Manufacturer: GENERAL MOTORS LLC
Manufacturer Id: 984
Model: Sierra
Model Year: 2008
Other Engine Info: Active Fuel Mgt.
Plant City: Oshawa Truck
Plant Company Name: NA-Canada Truck
Plant Country: Canada
Plant State: On
Series: 1/2 Ton
Trim: SL
Vehicle Type: TRUCK
Model year
COMPONENT
Complaint
1999
SUSPENSION
I HAVE SEVERE FRAME RUST TO THE POINT WHERE THE FRAME HAS A CRACK HALFWAY AROUND IT NEAR THE REAR SUSPENSION. THE FACTORY MOUNTED TOW HITCH LITERALLY BROKE COMPLETELY OFF OF THE FRAME DUE TO THE AMOUNT OF RUST THAT WAS BUILT UP AROUND THE WELDS WHILE I WAS TOWING MY CAMPER, LUCKILY I HAD JUST MADE IT HOME FROM A TRIP FROM CAMPING WHEN THIS OCCURRED. I CAN LITERALLY PEEL OFF 1/8" THICK PIECES OF RUST AT A TIME, THE TRUCK IS NO LONGER OPERABLE DUE TO THE SAFETY ASPECT, I HAVE NEVER SEEN RUST LIKE THIS ON ANY VEHICLE, EVEN ONES THAT HAVE BEEN AROUND THE OCEAN AND SALT, AFTER READING MANY COMPLAINTS ABOUT THE SAME ISSUES WITH THESE PARTICULAR MODEL AND YEAR TRUCKS RANGING FROM 1999-CURRENT I HAVE DECIDED TO FILE A COMPLAINT, MAYBE IF YOUR ADMINISTRATION GETS ENOUGH OF THESE COMPLAINTS SOMETHING CAN BE DONE TO CORRECT THE ISSUE AND HOPEFULLY GM WILL DO SOMETHING TO COMPENSATE SO MANY OF THEIR DISAPPOINTED CUSTOMERS OR BETTER YET FIX THE ISSUE, THIS WILL BE THE LAST GM TRUCK I PURCHASE DUE TO THEIR NEGLIGENCE AND AFTER READING 100'S OF COMPLAINTS OF THE SAME ISSUE GM DOESN'T SEEM TO CARE THEY JUST GIVE THE RUN AROUND JUST LIKE WHEN I HAVE HAD PROBLEMS WITH MY VEHICLES IN THE PAST UNDER WARRANTY. *TR
2008
VISIBILITY
WHILE SLOWLY BACKING MY 2008 GMC SIERRA PICK-UP TRUCK INTO THE GARAGE, THE MIRROR SURFACE CONTACTED THE SIDE OF THE GARAGE, CRACKING THE MIRROR. INSURANCE COMPANY RECOMMENDED HAVING AN AUTO GLASS SHOP REPLACE THE MIRROR, BUT A SMALL, FLIMSY PLASTIC CLIP THAT HAD BROKEN ON THE BACK OF THE MIRROR PREVENTED THEM FROM DOING SO. CUT HAND ON BROKEN MIRROR SURFACE AFTER REMOVED BY GLASS SHOP. DEALER ESTIMATED REPAIR AT $213.02. GM CORPORATE REFUSED TO ACKNOWLEDGE DEFECT IN MIRROR BACKING CLIP AND REFUSED ANY ASSISTANCE WHATSOEVER (DISTRICT SPECIALIST LEVEL REFERRAL FROM OWNER RELATIONS CENTER. I THOUGHT THAT FLEXIBLE MIRROR ASSEMBLIES WERE SUPPOSED TO SURVIVE MINOR COLLISIONS - A PREVIOUS GM VEHICLE (BLAZER) PERFORMED ADMIRABLY IN A 25 MPH COLLISION WITH A CHROME F250 TRUCK MIRROR W/NO DAMAGE TO THE BLAZER MIRROR OR ASSEMBLY. THE GMC "PROFESSIONAL GRADE" (TERM USED VERY LOOSELY HERE) TRUCK THAT I NOW OWN WON'T EVEN STAND UP TO A MINOR CLIP ON THE SIDE OF THE GARAGE AT SLOW SPEED. ENGINEERING DEFECTS ARE 1) MIRROR ACTUATOR ASSEMBLY IS OF POOR QUALITY AND/OR WORKMANSHIP AND 2) MIRROR ASSEMBLY MOVES UP SLIGHTLY WHEN PIVOTING, WHICH PROBABLY CONTRIBUTED TO THE BREAKAGE AT SUCH SLOW SPEED (WAS SLOWLY BACKING UP AN INCLINE INTO THE GARAGE). APPARENTLY, I WAS NOT CONVINCING ENOUGH TO GM THAT THEY HAVE A PROBLEM WITH FLIMSY MIRRORS - PERHAPS NHTSA AND BBB CAN BE MORE PERSUADING. ALL I ASKED FOR WAS THAT THEY COVER THE FLIMSY PLASTIC ACTUATOR AND PART OF THE $93 LABOR QUOTED FOR THE JOB BY THE DEALER. THE MIRROR ITSELF I HAVE NO QUALMS PAYING FOR. OLD PARTS ARE AVAILABLE ON THE TRUCK - I PLAN TO DRIVE MY NEARLY NEW TRUCK "AS IS" FOR A WHILE AS A SYMBOL OF GM'S POOR QUALITY OF WORKMANSHIP AND POOR CUSTOMER SERVICE. I ALSO PLAN ON TELLING AS MANY PEOPLE AS POSSIBLE ABOUT HOW FLIMSY GM MAKES THEIR VEHICLES AND HOW NON-EXISTENT THEIR CUSTOMER SUPPORT IS. *TR
