THIS IS MY SECOND LETTER TO YOUR COMPANY GMC. PLAIN AND SIMPLE ALL I AM LOOKING FOR IS THE VALUE OF MY INVESTMENT. I HAVE NO DESIRE TO GET ANYTHING FREE NOR AM I JUST TRYING TO GET A NEW VEHICLE. THE 2002 ENVOY I PURCHASED FROM YOU A YEAR AND A HALF AGO WOULD BE FINE IF I DID NOT HAVE SO MANY PROBLEMS WITH IT. ABOUT A MONTH AGO IT HAD TO HAVE A NEW MOTOR AND THIS PAST WEEK IT HAD TO GO BACK TO THE SHOP TO HAVE A FAN REPLACED AT A COST OF $800. I EXPECT THAT NEXT MONTH I WILL BE PAYING $500 PLUS DOLLARS FOR SOME OTHER REPAIR. I KNEW THAT ONCE THIS REPAIR WAS DONE TO THE MOST IMPORTANT SYSTEM OF THE VEHICLE I WOULD HAVE MAJOR PROBLEMS FOR AS LONG AS I HAVE THIS ENVOY. I AM NOT GOING TO ALLOW THIS COMPANY TO KEEP ME IN THIS SITUATION. THIS IS MY FINAL ATTEMPT TO REASON WITH GMC TO WORK OUT SOME WAY FOR ME TO GET A DEPENDABLE VEHICLE THAT AFFORDS ME THE YEARS OF SERVICE ANY REASONABLE PERSON WOULD EXPECT FOR A 30K INVESTMENT. MY GMC SR # IS 1-5521-9927. I AM QUITE AWARE OF YOUR ASSERTION THAT YOU REPLACED THE ENGINE OUT OF WARRANTY FREE OF CHARGE. I WOULD COUNTER THAT CLAIM BY SAYING THAT THE PROBLEMS WITH THE ENGINE STARTED LONG BEFORE THE WARRANTY EXPIRED. I HAVE THE SERVICE CONTRACT TO SHOW THIS. MY POINT IS I AM STILL STUCK WITH A 2002 GMC TRUCK THAT HAS SUFFERED A MAJOR ENGINE FAILURE AND ALL THE PROBLEMS THAT COME WITH THAT FAILURE AND THIS IS JUST 2003. I WOULD ALSO SAY THAT THE VERY FACT THAT THE ENGINE FAILED SO SOON DOES NOT SPEAK WELL OF THIS VEHICLE OR YOUR COMPANY. I HOPE THIS IS NOT THE STANDARD YOU HAVE ESTABLISHED FOR YOUR VEHICLE. NOW ONLY A FEW WEEKS AFTER THE ENGINE IS REPLACED I AM FACED WITH THE TRUCK GOING BACK TO THE SHOP FOR A MAJOR REPAIR. I STILL HAVE NOT MENTIONED THE OTHER PROBLEMS I HAVE HAD WITH THE ENVOY. LETTERS TO THE BETTER BUSINESS BUREAU,AND CONSUMER PROTECTION AGENCY WILL ALSO BE WRITTEN. PLEASE SEND ME A WRITTEN RESPONSE TO THIS LETTER. KELVIN ONEAL BUCK, CUSTOMER
2005
ENGINE AND ENGINE COOLING
MY 2005 GMC ENVOY HAS STARTED EXPERIENCING A KNOCKING SOUND IN THE RIGHT REAR PASSENGER SIDE. IT STARTS APPROXIMATELY A MINUTE AFTER THE VEHICLE STARTS AND STOPS WITHIN A MINUTE OR SO. IT HAPPENS WHEN THE CAR IS MOVING OR IDLE. THIS STARTED YESTERDAY EVENING. NOT SURE WHAT IS CAUSING IT. EVERYTHING IS RUNNING FINE IN THE VEHICLE. THERE MUST BE OTHER SIMILAR COMPLAINTS AND RESOLUTIONS. *TR
