PURCHASE FORD FLEX 2010 MODEL, FIRST COMPLAINT OCCUR LATE JANUARY/FEBRUARY 2010, FRONT BRAKES PADS WERE NOT WORKING AND PULLING HARD. RETURN TO DEALERSHIP AND THEY REPAIRED THE CAR, TELLING ME THIS IS AN EXISTING PROBLEM WITH THREE MANUFACTURE REPLACEMENTS ALREADY. I RETURN IN SEPTEMBER 2010 WITH SAME PROBLEM, NOW I HAVE WAITED OVER A WEEK FOR PARTS ON "BACK ORDER" HOPING THIS WILL BE A PERMANENT FIX. DON'T HAVE CAR, STILL WAITING. MY FORD MOTOR CONTACT IN THE COMPLAINT DEPT WENT ON VACATION, NOW I UNABLE TO CONTACT ANYONE TO DETERMINE THE STATUS OF MY CAR. *TR
2011
EQUIPMENT
TL* THE CONTACT OWNS A 2011 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE RACK THAT WAS MOUNTED ON THE ROOF DETACHED FROM THE VEHICLE AND HIT ANOTHER VEHICLE THAT WAS TRAVELING BEHIND THE CONTACT. AN AUTHORIZED DEALER WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 9,100. THE VIN WAS UNAVAILABLE.