TL* THE CONTACT OWNS A 2004 FORD EXPLORER XLT. THE CONTACT STATED THAT THE PANEL BELOW THE REAR WINDOW OF THE TAIL GATE DEVELOPED A CRACK. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED IT WAS A DESIGN FLAW AND THE PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 75,000.
2002
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING,WHEN I HEARD A LOUD NOISE COMMING FROM UNDERNEATH MY FORD EXPLORER.I THOUGHT FOR A SECOND OR TWO,THAT I HAD RAN OVER SOMETHING IN THE STREET.THE VEHICLE,SLOWED.WHEN I STOPPED FOR THE TRAFFIC LIGHT,IT WOULD NOT MOVE.THE OD OFF LIGHT WAS FLASHING.THE ONLY WAY I COULD MOVE THE TRUCK WAS IN NEUTRAL.I HAD THE TRUCK TOWED TO JOE RIZZA FORD IN N.RIVERSIDE,IL.THEY TOLD ME THAT THE TRANSMISSION HAD TO BE REPLACED.I PURCHASED THIS TRUCK FROM RIZZA NEW ON 09/11/01.59,000 MILES WAS ON THE SPEDOMETER.I BELIEVE THE TRANSMISSION WAS DEFECTIVE.I WAS TOLD IT WOULD COST ME $3,400.00 TO GET IT REPLACED.I HAD NO CHOICE BUT TO GO FURTHER IN DEBT AND BUY ANOTHER VEHICLE.*AK