THE EMAILS BELOW CHRONICLE MY ATTEMPT TO HAVE THE FORD MOTOR COMPANY ADDRESS WHAT I FEEL TO BE A SAFETY ISSUE. PLEASE NOTE THAT THE COMPONENTS THAT ARE THE SUBJECT TO THE INQUIRY ARE PART OF THE STEERING. ANY FAILURE OF THESE COMPONENTS MAY RESULT IN LOSS OF CONTROL OF THE VEHICLE. THE RUBBER BODY MOUNT, STRUT AND CONTROL ARM BUSHINGS ON MY 2001 SPORT TRAC 4WD ARE CRUMBLING. PLEASE ADVISE WHAT CORRECTIVE ACTION THE FORD MOTOR COMPANY IS TAKING TO ADDRESS THIS PROBLEM. [XXX] THANK YOU FOR CONTACTING THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER REGARDING THE CONCERNS YOU HAVE WITH YOUR 2001 FORD EXPLORER SPORT TRAC. WE HAVE REVIEWED THE SITUATION, AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FIELD SERVICE ACTIONS/CUSTOMER SATISFACTION PROGRAMS ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR. HOWEVER, WE DO SUGGEST THAT THE REPAIR BE DONE BY A FORD/LINCOLN-MERCURY DEALERSHIP WHERE THE TECHNICIANS ARE TRAINED TO PUT YOUR VEHICLE BACK INTO FACTORY SPECIFICATIONS, AND ANY FORD PARTS REPLACED WILL COME WITH A 12 MONTHS/12,000 MILES WARRANTY. PLEASE BE ADVISED THAT A DIAGNOSTIC FEE MAY BE CHARGED. IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST THAT YOU CONTACT THE CUSTOMER RELATIONSHIP/SERVICE MANAGER. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS. YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH THE SERVICE MANAGER AT YOUR DEALERSHIP. SHOULD YOU FEEL THAT WE HAVE NOT ADEQUATELY ADDRESSED YOUR QUESTIONS, PLEASE FEEL FREE TO CONTACT US VIA TELEPHONE AT (800)392-3673 BETWEEN THE HOURS OF 8AM AND 5PM, LOCAL TIME, MONDAY THROUGH FRIDAY. PLEASE PROVIDE YOUR 10 DIGIT REFERENCE NUMBER - [XXX] . SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY. *TR
2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 FORD EXPLORER SPORT TRAC, 5 SPEED AUTOMATIC, V6. TRANSMISSION FAILS TO ENGAGE; TRUCK HAS DIFFICULTY ACCELERATING FROM A STOP AND WILL ROLL BACKWARDS FROM A STOP IF ON AN INCLINE. TRANSMISSION ALSO їSLAMSї GEARS AND FEELS LIKE THE VEHICLE HAS BEEN HIT FROM BEHIND. DEALERSHIP HAS FAILED TO REPAIR AND HAS WORKED ON THE VEHICLE FOR OVER FOUR WEEKS WITH NO PERMANENT RESOLUTION. FIXES LAST A COUPLE WEEKS AND THEN IT FAILS AGAIN. TRANSMISSION HAS BEEN REMOVED AND MANY PARTS REPLACED, BUT IT STILL DOES NOT WORK PROPERLY. VEHICLE DOES NOT FEEL SAFE FROM A STOP AND I AM IN FEAR OF AN ACCIDENT DUE TO THE TRANSMISSION FAILING. FORD TECHNICIAN HAS BEEN WORKING WITH DEALERSHIP, BUT HAS BEEN ONLY APPLYING їBAND-AIDї SOLUTIONS. *TR