CONSUMER COMPLAINED ABOUT FRONT BRAKE ROTORS. THE FRONT BRAKE ROTORS WERE CHECKED ON THREE SEPARATE OCCASIONS BUT PROBLEM RECURRED. *AK THE DEALER TOLD THE CONSUMER THE PROBLEM WAS DUE TO DUST. THE VEHICLE WAS TAKEN TO TWO OUTSIDE SOURCES WHO CONCLUDED THAT THE BRAKES WERE BAD AND THAT THE ROTORS NEEDED TO BE REPLACED. THE CONSUMER HAS ALSO REPLACED THE STEERING RACK, SEAT MOTOR AND AUTOMATIC DOOR LOCK. *NM
2004
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH WHEN THE VEHICLE BEGAN TO VIBRATE WHILE THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS. THE TECHNICIAN TURNED THE ROTORS AND REPLACED THE BRAKE PADS. THE VEHICLE WAS TAKEN TO THE DEALER ON A SECOND OCCASION FOR THE IDENTICAL FAILURE. THE DEALER ADVISED THE CONTACT THAT THE FRONT ROTORS NEEDED TO BE REPLACED AND THE REAR ROTORS NEEDED TO BE RESURFACED. THE MANUFACTURER WAS NOTIFIED WHICH STATED THAT THE FAILURE WAS CAUSED BY NORMAL WEAR AND TEAR. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 28,000.
