SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE INSPECTION, AND MECHANIC DETERMINED THAT THE BRAKE PADS AND ROTORS NEEDED TO BE REPLACED DUE WORN OUT PARTS. *AK THE BRAKE PADS REDUCED BRAKE ROTOR THICKNESS BELOW MINIMUM SAFE THICKNESS FOR NEW PADS. THE AVERAGE BRAKE PAD LIFE WAS 12K TO 81K MILES. IF THEY ARE NON FORD PADS, ROTOR FAILURE WOULD OCCUR IN AS LITTLE AS 3K MILES. THE CONSUMER REQUESTED A WRITTEN AGREEMENT TO REFUNDED THE MONIES PAID FOR THIS DEFECT AND TO COVER ALL FUTURE COSTS OF ABNORMAL REPLACEMENTS. *SC *JB
2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WERE NOT BRIGHT ENOUGH, AS A RESULT HE COULD NOT READ ANY OF THE INSTRUMENTS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT IT WAS NORMAL AND THEY COULD NOT ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE IT WAS NOT CONSIDERED A DEFECT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 33,000.