CONSUMER DISAPPOINTED IN DENIAL OF CLAIM REGARDING COMPLAINT 10071543.*MR THE CONSUMER REPLACED THE FIRESTONE TIRES AT A NON FIRESTONE RETAIL STORE. THE CONSUMER REQUEST FOR REIMBURSEMENT WAS DENIED BECAUSE THEY CLAIM THAT THE PROPER DOCUMENTATION WAS NOT PROVIDED. *NM
2002
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 FORD EXCURSION. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 07V553000 (ENGINE AND ENGINE COOLING:ENGINE:DIESEL) AND WAS REPAIRED. AFTER THE REPAIR WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN PERFORMED REPAIRS TO THE VEHICLE BUT THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS. THE FAILURE CONTINUED. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
