I PURCHASED A 2004 ESCAPE ON MAY 13, 2004 WITH THE STANDARD 3-YEAR/ 36,000 MILES COVERAGE. ON THE JUNE 11, 2006 THE CD PLAYER STARTED GRINDING. IT GAVE ME A NON-DESCRIPT ERROR MESSAGE AND WHEN I TRIED TO EJECT THE CD IT WOULD NOT COMPLY. I WOULD ESTIMATE MY MILEAGE AT ABOUT 42,000 MILES. I CONTACTED MY LOCAL FORD DEALER WHO STATED THAT SINCE MY MILEAGE WAS OVER 36,000 MY CAR WAS NO LONGER UNDER WARRANTY AND THAT THEY COULD NOT ASSIST ME, UNLESS I CHOSE TO PURCHASE A NEW CD PLAYER. IT NO LONGER WORKS. I HAVE FILED COMPLAINTS WITH THE BBB AND MICHIGAN ATTORNEY GENERAL OFFICE TO RESOLVE THE MATTER. SIMILAR PROBLEMS EXIST IN 2005 MODELS AND THE TECHNICAL SERVICE BULLETINS INDICATES TO REPLACE IT ONLY IF THE CAR IS UNDER WARRANTY, TELLING ME FORD HAS A DEFECTIVE PART AND IS HEDGING ITS BET THAT SOME PEOPLE WON'T FIGURE IT OUT BEFORE THE END OF THE WARRANTY PERIOD. *NM
2014
VISIBILITY
I WAS TRAVELING ON THE HWY AT 70MPH AND HEARD WHAT SOUNDED LIKE A SHOTGUN BLAST. I LOOKED AROUND AND HEARD WHAT ENDED UP BEING GLASS FALLING INTO MY REAR SEAT. MY REAR PANORAMIC GLASS HAD SHATTERED AND BLOWN UPWARD IN A WAY I'VE NEVER SEEN BEFORE AND I HAD NO IDEA WHAT CAUSED IT, AS THERE WERE ONLY CLOTHES AND A BOX IN THE REAR SEAT. I TOOK IT TO FORD AND MADE A CLAIM WHICH WAS DENIED. I AM CONFIDENT THIS PROBLEM IS A MANUFACTURING DEFECT, BUT FORD SAYS THIS BREAKAGE WOULD ONLY HAPPEN UPON INSTALLATION DUE TO USING TEMPERED GLASS. I DON'T BELIEVE THAT BECAUSE NOTHING HIT MINE AND STILL, IT SHATTERED. I ALSO HAVE A LEAKING ROOF, WHICH MAY BE RELATED TO THIS PROBLEM. *TR
