LETTER FROM CONGRESSMAN BROWN ON BEHALF OF CONSTITUENT REGARDING PROBLEMS WITH HER 2009 FORD ESCAPE; SHE HAS AN ARBITRATION DATE ON JUNE 28 IN COLUMBUS, OHIO; PLEASE RESPOND DIRECTLY TO THE CLEVELAND OFFICE *TGW THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER ON FIVE OCCASIONS BECAUSE THE VEHICLE WOULD JUMP/LUNGE WHILE ENGAGING IT INTO DRIVE OR REVERSE. WITHIN THE LAST YEAR, THE VEHICLE BEGAN TO LUNG/JUMP WHILE DRIVING DOWN THE HIGHWAY. THE VEHICLE HAS ALSO BEEN TO THE DEALER SIX TIMES FOR A REAR LEAKING WINDOW. THE WEATHER STRIPING WAS REPLACED, BUT THE LEAK CONTINUED. RECENTLY, WHEN THE CONSUMER FILLED THE GAS TANK, IT ONLY REGISTERED A HALF TANK. ALSO, THERE WAS A VIBRATION COMING FROM THE VEHICLE WHILE DRIVING 25 MPH. *JB
2014
ELECTRICAL SYSTEM
FIRST TIME (WHILE DRIVING)INSTRUMENT CLUSTER NEEDLES JUMPED, DISPLAY READ P TRANSMISSION NOT IN PARK. CYCLE REPEATED A COUPLE OF TIMES THEN CLUSTER LIGHT TURNED OFF AND NEEDLES WENT TO OFF POSITION. DISPLAY ONLY READ PRND AND MILEAGE. CAR TAKEN TO DEALER ON11-7-13. CLUSTER REPLACED BY DEALER. PICKED CAR UP FROM DEALER 11-15-13. REPAIR WORKED ABOUT FOUR DAYS AND SAME CLUSTER PROBLEMS RETURNED AND BECAME WORSE. MULTIPLE TIMES CLUSTER WOULD NOT COME ON WHEN STARTING, MULTIPLE TIMES (WHILE DRIVING) CAR BEEPS AND ALL WARNING LIGHTS TURN ON DISPLAY READS SERVICE ENGINE & P TRANSMISSION NOT IN PARK, CLUSTER GOES OUT WHILE DRIVING, MULTIPLE TIMES. TODAY, CLUSTER WON'T TURN ON, CLUSTER DISPLAY IS COMPLETELY BLACK, HEATER DOES NOT GET HOT, CANNOT CHANGE VENT FROM DEFROST TO DASH, RADIO WON'T TURN ON AUTOMATICALLY, DISPLAY ABOVE RADIO- TIME IS WRONG & NO TEMPERATURE READING, REAR VIEW CAMERA NOT WORKING. CAR TAKEN TO DEALER TODAY. *TR
