THE CONSUMER NOTICED THAT THE PAINT ON THE ROOF OF HIS VEHICLE HAS BEGUN TO FLAKE OFF IN DIFFERENT AREAS. THE CONSUMER TOOK THE VEHICLE TO TWO LOCAL BODY SHOPS. THE TECHNICIANS AT BOTH SHOPS TOLD THE CONSUMER THAT THEY SAW THIS PROBLEM WITH OTHER FORD VEHICLES. THE CONSUMER CONTACTED THE MANUFACTURER BUT THE REFUSED TO PROVIDE ANY FINANCIAL ASSISTANCE. *NM
1997
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MY 1997 FORD AERO STAR VAN PRODUCED A PUFF OF SMOKE FROM THE STEERING COLUMN NEAR THE IGNITION SWITCH. I TOOK IT TO MY MECHANIC WHOM CHECKED THE RECALL NOTICES AND FOUND ONE RESULTING IN AN ELECTRICAL OVERLOAD SHORT CIRCUIT AND OVERHEATING IN THE STEERING COLUMN ELECTRICAL COMPONENTS. WHEN THE KEY WAS TURNED OFF IT SUBSIDES. SINCE THIS OCCURRENCE THE INSTRUMENT PANEL HAS NOT WORKED AND BLEW ALL FUSES, THE FUEL PUMP DOES NOT TURN ON WITH THE KEY AFTER MULTIPLE ATTEMPTS IT ENGAGES SOME TIMES. THE FORD DEALER DID THE RECALL WORK BUT DID NOT FIX OR EXAMINE THE STEERING COLUMN OR THE COMPONENTS THAT BURNED OR OVER HEATED AS A RESULT OF THE OVERLOAD. [XXX] UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)