STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2000 DODGE STRATUS. THE CONTACT CLAIMED TO RECEIVE A SAFETY RECALL NOTICE E23 REGARDING THE HIGH PRESSURE POWER STEERING HOSE. ON MARCH 20, 2007 THE VEHICLE WAS BROUGHT TO THE DEALER. THE CONTACT WAS ASSURED THAT THE VEHICLE WOULD BE REPAIRED THE SAME DAY. AT 4:00 PM THE DEALER INFORMED THE CONTACT THAT THE PART WAS UNAVAILABLE AND REPAIRS COULD NOT BE COMPLETED UNTIL MARCH 22, 2007. ON THE EVENING OF MARCH 22, 2007 THE DEALER STATED AGAIN THAT THE PART WAS UNAVAILABLE AND WOULD NOT HAVE THE VEHICLE READY UNTIL MARCH 23, 2007. WHEN THE CONTACT WENT TO RETRIEVE THE REPAIRED VEHICLE THE DEALER STATED THAT OVER $800.00 WORTH OF ADDITIONAL WORK WAS NEEDED. THE CURRENT AND FAILURE MILEAGE WERE 83000.*AK
2003
SUSPENSION
TL* THE CONTACT OWNS A 2003 DODGE STRATUS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH THE VEHICLE BECAME DIFFICULT TO CONTROL. UPON FURTHER INVESTIGATION, THE CONTACT FOUND THAT THE REAR PASSENGER'S SIDE BALL JOINT FAILED, CAUSING THE WHEEL TO MOVE 45 DEGREES. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE FAILURE WAS CONSIDERED AN ANOMALY. THE CONTACT REPLACED THE BALL JOINT HIMSELF. ONE YEAR LATER, THE REAR DRIVER'S SIDE BALL JOINT FAILED WHILE THE CONTACT WAS DRIVING 20 MPH. THE CONTACT REPLACED THE BALL JOINT. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 160,000. UPDATED 3/27/13