TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WOULD ALSO NOT START, INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE AND CURRENT MILEAGES WERE 76,758. UPDATED 08/31/11*LJ UPDATED 2/9/2012 *CN
2012
SUSPENSION
WE PURCHASED A NEW 2012 JOURNEY IN MARCH 2012 FROM ARE LOCAL DODGE DEALER...BOUGHT A NEW VEHICLE BECAUSE WE DID NOT WANT TO BE SHELLING OUT MONEY FOR REPAIRS....HAVE BEEN A DODGE CUSTOMER FOR SOME 20 YRS... ALL IN ALL..I LOVE MY JOURNEY...CAN'T SAY THE SAME FOR THE DEALER OR CHRYSLER.. IN MARCH OF 2013 AT ABOUT 12,500 MY MECHANIC SUGGESTED I MIGHT WANT TO GET ALIGNMENT CHECKED OUT BECAUSE THE FRONT TIRES WERE WEARING ABNORMALLY...I TRIED TO CALL THE DEALER ABOUT THE WARRANTY TO SEE IF THIS WAS COVERED...THEY NEVER CALLED ME BACK....ON 6/15/13 AT ABOUT 13,000...I WENT BACK TO MY GUY...HE INFORMED ME THAT THE FRONT TIRES WERE INDEED BALD ALREADY, AND SUGGESTED I GO TO THE DEALER TO SEE WHAT THEY COULD DO....I WAS GREETING BY A VERY SMUG, COCKY AND RUDE SERVICE MANAGER NAMED JOHN.....HE TOLD ME CHRYSLER DOES NOT STAND BEHIND THE TIRES OR THE ALIGNMENT.....REALLY JOHN???? EVEN AT 13000 YOU DON'T SEE A POSSIBLE PROBLEM ?? WHAT DID I PAY 26,000 $ FOR ?? AT THIS POINT JOHN AND I EXCHANGED SOME WORDS AND HE SAID YOU TOO.....ENDED UP HAVING MY GUY TAKE CARE OF THIS...600 $ LATER, AND FEELING MUCH SAFER, I NOW HAVE TWO NEW TIRES ON THE FRONT, FIXED THE ALIGNMENT AND ALSO PUT IN TWO FRONT CAMBERTS. WHICH HE THOUGHT WERE DEFECTIVE FROM THE FACTORY KNOWING THE CAR HAS NOT BEEN HIT.. ALSO HAVE NOTICED THE WHEN DRIVING AT LOWER SPEEDS (10-30) THAT IT SEEMS LIKE THE ACCELERATION SEEMS TO STRUGGLE OR WANTS TO SKIP AT TIMES....I HAVE SEEN THIS ISSUE MENTIONED BEFORE. WHILE MY ISSUES DO NOT COMPARE TO SOME OF THESE OTHERS ON HERE....AN ISSUE STILL THE SAME THAT COST ME 600 $ AND AN ISSUE THAT WILL LEAD ME TO ANOTHER DEALER WHEN THE TIME COMES !!!!!! *TR