TL*THE CONTACT OWNS A 2009 DODGE JOURNEY RT. THE FRONT BRAKE PADS AND ROTORS WERE WORN AND HAD TO BE REPLACED APPROXIMATELY FOUR TIMES. WHEN THE BRAKE WERE DEPRESSED THE VEHICLE WAS SHAKING EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT WAS NORMAL WEAR AND TEAR ON THE BRAKES. EACH TIME THE VEHICLE WAS TAKEN IN FOR REPAIRS SHE HAD TO PAY THE COST SINCE THERE WERE NO WARRANTIES OR RECALLS ON THE BRAKES. THE MANUFACTURER WAS CONTACTED AND INFORMED HER SHE WOULD BE RESPONSIBLE FOR PARTS AND THAT THEY WOULD PAY FOR THE LABOR. NO OTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 27,000.
